Our claims process – step by step
Life, accident & critical illness claims
In order to make an insurance claim, you must be the insured, beneficiary or executor of the estate. If you’re not, we’ll guide you through the process.
Reach out to us when you want to make a claim
Information you’ll need to provide when you call us:
- Policy number
- Name of insured, beneficiary or beneficiaries
- Cause of disability or death
- If it’s a life insurance claim, place of death
A customer service representative will assess your situation and send you the relevant claims package.
Once you have completed the forms, return them to us by fax or by mail in the self-addressed, stamped envelope provided. Note: incorrect information or missing documents can delay a claim decision so please carefully review the materials to ensure that you have all the required documentation before sending them to us.
60 Yonge Street
If you want to follow up on your claim, call us at 1-800-387-9855.
To protect your privacy and the security of your personal information, we can’t currently accept claims forms, notifications or correspondence by email.
Our team of claims specialists will review your claim as soon as we receive it. We will ensure that the beneficiary, or the estate as applicable, will receive all the benefits it is entitled to receive under the policy. We’ll let you know if we require additional information or documents. After your claim is approved, we will mail a cheque to the beneficiary or estate, as applicable, within five business days.
Take advantage of your plan’s added benefits
We provide you access to some of the world’s best doctors. If you’ve purchased the Well Woman, Life Recovery Plus or insureNOW Plus plan, you can consult with Best Doctors® global network of leading medical specialists. Get a second opinion on your diagnosis and treatment plan or navigate the healthcare system at no extra cost to you. To use this benefit, call 1-877-419-2378
Life can be stressful. Helping Hands® helps you and your family1 get through the tough times. This free program provides around-the-clock medical consultation, referral services, online health and wellness resources and counselling to EasyOne Life, Guaranteed Hospital Cash and insureNOW Plus policyholders. To take advantage of this benefit, call 1-800-625-0514
®Registered trademark of Best Doctors, Inc., used under license.
®Helping Hands services provided by Shepell•fgi L.P. Registered trademark of Shepell•fgi L.P., used under license.
Travel insurance claims
To make a claim and for assistance before your departure or during a medical emergency while travelling, call Allianz Global Assistance :
Toll-free within North America: 1-877-807-7806
Call collect from anywhere else: 1-519-342-4947
Creditor insurance claims
To file a claim on a BMO Loan, Mortgage, Line of Credit or Commercial Lending Product, contact your local branch
To file a claim if you have BMO Credit Card Balance Insurance, call 1-800-268-5962.
For more information about BMO Creditor Insurance, visit BMO.com.
- Family members include the policyholder, policyholder’s spouse and dependent children (under 18 years of age) and parents and siblings of both the policyholder and the policyholder’s spouse.