Our claims process – step by step
Life, accident & critical illness claims
In order to make an insurance claim, you must be the insured, beneficiary or executor of the estate. If you’re not, we’ll guide you through the process.
To get your claim started, we will need to collect some details.
If any information is unknown, please give us a call at 1-855-587-8995.
Take advantage of your plan’s added benefits
We provide you access to some of the world’s best doctors. If you’ve purchased the Well Woman, Life Recovery Plus or insureNOW Plus plan, you can consult with Best Doctors® global network of leading medical specialists. Get a second opinion on your diagnosis and treatment plan or navigate the healthcare system at no extra cost to you. To use this benefit, call 1-877-419-2378
Life can be stressful. Helping Hands® helps you and your family1 get through the tough times. This free program provides around-the-clock medical consultation, referral services, online health and wellness resources and counselling to EasyOne Life, Guaranteed Hospital Cash and insureNOW Plus policyholders. To take advantage of this benefit, call 1-800-625-0514
To make a claim and for assistance before your departure or during a medical emergency while travelling, call Allianz Global Assistance :
Toll-free within North America: 1-877-807-7806
Call collect from anywhere else: 1-519-342-4947
Creditor insurance claims