Frequently asked questions





Insurance provides financial protection for you and yours when the unexpected occurs. It’s a simple concept but can be overwhelming with all the options. Answering a few simple questions will help narrow down your search.


Please visit the claims section to understand the process and how to contact us. We are here to help.


We take complaints seriously and will work with you to rectify them. Please click here to determine the right contact details to escalate your issue to.


We currently don't provide policy information online.


If you purchased directly through BMO Insurance, call us at 1-800-387-9855 or email BMO Insurance to discuss your policy.


If you purchased through an Insurance Advisor, you can contact your advisor who has access to your information. Alternatively, please call us at 1-800-387-4483 or email BMO Insurance to discuss your policy.


You’ll need to provide a policy number so that we can verify that we can share the information with you.


We currently don't accept e-signature on service requests. We require a document with your original signature.


Sign into your financial institution's online banking site or app where you normally pay bills.

Add our company as a payee by entering the following information:




Account Number:811 (plus your BMO policy number).



The 811 is mandatory and needs to be included before your policy number.

You'll need to enter a separate account number for each BMO policy that you are paying.


If you need assistance in setting this up, please contact your own bank.


Complete and mail us the Change my banking details form in Existing Customers page.


Complete and mail us the Change my beneficiary form on the Existing Customers page.


Complete and submit the Change of Address form found on the Existing Customers page.


For any non-pre-authorized payments sent to us, please check your bank statement for confirmation that payment was processed. If after 5-7 business days it does not appear please contact us.


If you purchased directly through BMO Insurance, call us at 1-800-387-9855 or email BMO Insurance to discuss your policy.


If you purchased through an Insurance Advisor, you can contact your advisor who has access to your information. Alternatively, please call us at 1-800-387-4483 or email BMO Insurance to discuss your policy.

If your policy is at risk of either lapse or termination, we'll contact you by email or at the address on file.


Submit a completed copy of the Name Change or Correction form (39KB - PDF).


Important: Remember to include your policy number, copies of required documents and signature on any correspondence you send to us.


We encourage you to review your existing contract and discuss options with your advisor.

If you still want to cancel your policy, complete the required form with your advisor and send it to us. See Form (747E) Request to Cancel or Surrender Your Policy (84KB - PDF).


Important: Remember to include your policy number and signature on any correspondence you send to us.

Life insurance



It’s important to understand the different types of insurance available when you are determining what may work for you. These include:




Term life insurance provides protection for a specific period of time. If you die during that time, benefits are paid to the person or people you choose. Term life insurance premiums stay the same for specific periods of time, and may rise at pre-designated renewal dates.


Universal life insurance is a combined insurance/investment solution where your premiums go into the investment accounts you select in your policy. It is flexibly structured to meet a range of insurance/investment scenarios, but we strongly recommend you consult an Independent Advisor to determine if it’s right for you.


Sometimes called permanent life insurance, it provides life-long protection. You pay a fixed premium that will never increase, with some plans providing a guaranteed cash value.


Guaranteed life insurance plans mean your acceptance for coverage with certain age restrictions is guaranteed. No medical exam is required, regardless of family medical history.


Medical underwriting refers to the use of medical or health information in evaluating an application for insurance coverage. It may require that you have a medical exam and/or answer health questions before you can be covered.


According to the Canadian Life and Health Insurance Association, you should consider life insurance coverage that is five to seven times your current net income. The BMO Insurance Life Insurance Calculator can help you determine the right coverage for your situation.

Critical Illness Insurance



If you’re diagnosed with a covered life-threatening illness – such as cancer, heart attack, stroke and many other serious conditions – critical illness insurance pays you a tax-free lump-sum benefit.


Critical Illness plans offered by BMO Insurance include:



The following plans offer a critical illness rider:



Ask yourself these questions:


Can I afford to take time off of work if I get sick or have an accident?


Will I be able to afford prescription drugs not covered by my work health care plan or private health insurance?


Will I have funds to seek treatment outside of Canada or pay for uncovered experimental treatments?


Workplace disability insurance may not be enough if a life-altering critical illness keeps you home or in the hospital. Child care, home care, living expenses, travelling to and from treatment, medications – when these and other unforeseen expenses add up, so can the financial pressure on you and your family. If you’re concerned about any of these issues and want peace of mind going forward, consider the advantages of critical illness and/or accident insurance.


To help you figure out how much critical illness coverage you need, please use our BMO Insurance Critical Illness Insurance Calculator.

Travel insurance



Travel Insurance is provided by Allianz Global Risks US Insurance Company - Canadian Branch and administered by Allianz Global Assistance. Allianz Global Assistance is the registered business name for AZGA Insurance Agency Canada Ltd, and AZGA Service Canada Inc.


BMO Insurance is the distributor for this coverage.


In a publicly funded healthcare system, Canadians are accustomed to receiving quality care at little or no direct cost to them, regardless of where the treatment is rendered. Provincial health plans only cover a fraction of healthcare expenses incurred outside Canada and limits coverage when travelling to another province.


An accident, illness or emergency can happen anywhere. Travel insurance is designed to cover losses arising from sudden and unforeseeable circumstances. In general, travel insurance provides:


1. Out-of-province/out-of-country emergency medical coverage

Travel medical insurance assists Canadians by providing protection for unforeseen unexpected medical emergencies that may occur while travelling outside their home province. Emergency medical benefits may include coverage for a hospital stay; transportation by a ground or air ambulance; the return to home province; emergency dental treatment; a companion's travel to your bedside; and more*.


2. Non-medical travel insurance coverage

Non-medical insurance provides coverage for a variety of non-medical unforeseen events and occurrences that may arise before or during a trip including trip cancellation (prior to departure), trip interruption/delay (post departure), flight and baggage delay, lost/ stolen baggage, accidental death and dismemberment (Common Carrier) and rental car coverage*.



*Refer to the policy for a complete list of coverages, terms and conditions, limitations and exclusions.


Depending on the coverage you select, travel insurance provides you with:


  • Insurance protection for medical emergencies
  • 24-hour access to emergency medical referrals and assistance
  • Reimbursement for some of the unexpected travel expenses you might incur (e.g. if your flight is delayed or baggage lost)
  • Protection for your trip cost, if you have to cancel or interrupt your travel plans
  • Medical assistance abroad


You have the option to buy a single trip or an annual plan. Single trip provides coverage for one specific trip only whereas the annual plan is ideal for frequent travellers. Annual plans provide coverage for multiple trips of a limited duration (e.g. 10 or 23 days) within a 365-day period.


Allianz Global Assistance offers a 24-hour assistance hotline. Multilingual associates draw on a wealth of experience to provide you with immediate access to information and direction. Allianz is available to help you through your travel emergencies. Call Allianz Global Assistance:



(toll-free within Canada and the United States)



(collect outside Canada or United States)


Not all reasons are covered. Trip Cancellation coverage will refund prepaid, non-refundable payments or deposits if you have to cancel for a covered reason and the items being cancelled, such as air fare or accommodations, cannot be transferred to another travel date. Covered reasons include: sudden and unforeseen medical emergencies, if your home is made uninhabitable by fire, flood, burglary, vandalism or natural disaster, hijacking or quarantine. For a complete list, please refer to the Insurance Policy for Annual Plans or Single Trip Plans or call Allianz Global Assistance toll-free at 1-877-807-7806


Whenever possible, Allianz Global Assistance will arrange billing directly with the health providers our members visit. However, international borders can sometimes limit Allianz Global Assistance’s ability to do so. It is always a good idea to bring an extra reserve of funds in case any unexpected emergencies occur where advance payment is required. If access to emergency funds is needed to cover these expenses, the Travel Assistance Service, provided by Allianz Global Assistance is there to help.


Allianz Global Assistance asks you to reach them prior to seeking treatment, as it allows Allianz Global Assistance to assess the situation, open a medical case to monitor care, and to help the patient locate a suitable provider in their area. In the case of a life-threatening emergency where an insured is unable to reach Allianz Global Assistance, the insured should seek treatment immediately at the nearest health facility, and have a travelling companion or health facility employee contact Allianz Global Assistance on the insured’s behalf as soon as possible. In these situations, the claim would be reviewed to determine whether or not contact prior to treatment would have been possible and a claim or expense may be denied if Allianz Global Assistance was not promptly contacted by the insured or by someone calling on behalf of the insured. Please call Allianz Global Assistance:



(toll-free within Canada and the United States)



(collect outside Canada or United States)


No. There is no deductible on this plan.


Pre-existing medical conditions may be covered as long as they are stable for a specific time period of up to 180 days prior to the start of the coverage period. The time period varies depending on the age of the insured. Details are listed under the "General Exclusions and Limitations" section in the Insurance Policy.


The limitations and exclusions for travel insurance are detailed in the sections "Exclusions and Limitations for Out-of- Province/Country Emergency Medical Benefits" and "General Exclusions and Limitations" in the Insurance Policy.


You must be a resident of Canada to apply for BMO Insurance Travel Coverage. Depending on the type of coverage you choose, other conditions do apply. For example, for Travel Medical Coverage, you must be covered by a Canadian Government Health Insurance Plan to be eligible and if you are 60 years of age or older, you will need to have completed a medical questionnaire and qualified for coverage. For full details, refer to section "Are you Eligible for this coverage?" in the Insurance Policy.


In the policy, certain terms have defined meanings. The definitions for travel insurance are detailed in section "Define terms you need to know" in the Insurance Policy.

If you have questions about products sold directly through BMO Insurance, contact:


If you have questions about products sold through an Independent Insurance Advisor, contact: