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Frequently asked questions

General

Are there insurance plans that don’t require a medical exam when applying?

Yes. If you’re older or have health issues and are looking for an effective insurance plan – or you simply want guaranteed protection in the event of an accident or illness, BMO Insurance has a number of plans that don’t require a medical exam as part of the application.

BMO Insurance offers life insurance and accident and illness plans for Canadian residents that do not require a medical exam or health questions as part of the application:

The following plans require a health declaration:

The following plans require you to fill out a health and medical questionnaire; however, there is no medical exam involved as part of the application:


How do I know what kind of insurance I need?

Insurance provides financial protection for you and yours when the unexpected occurs. It’s a simple concept but can be overwhelming with all the options. Answering a few simple questions will help narrow down your search.


How do I make a claim?

Please visit the claims section to understand the process and how to contact us. We are here to help.


Who do I contact if I have a complaint?

We take complaints seriously and will work with you to rectify them. Please click here to determine the right contact details to escalate your issue to.


Life insurance

What are the different types of life insurance?

It’s important to understand the different types of insurance available when you are determining what may work for you. These include:


What is term insurance?

Term life insurance provides protection for a specific period of time. If you die during that time, benefits are paid to the person or people you choose. Term life insurance premiums stay the same for specific periods of time, and may rise at pre-designated renewal dates.


What is universal life insurance?

Universal life insurance is a combined insurance/investment solution where your premiums go into the investment accounts you select in your policy. It is flexibly structured to meet a range of insurance/investment scenarios, but we strongly recommend you consult an Independent Advisor to determine if it’s right for you.


What is whole life insurance?

Sometimes called permanent life insurance, it provides life-long protection. You pay a fixed premium that will never increase, with some plans providing a guaranteed cash value.


What is guaranteed life insurance?

Guaranteed life insurance plans mean your acceptance for coverage with certain age restrictions is guaranteed. No medical exam is required, regardless of family medical history.


What is medical underwriting?

Medical underwriting refers to the use of medical or health information in evaluating an application for insurance coverage. It may require that you have a medical exam and/or answer health questions before you can be covered.


How much life insurance do I really need?

According to the Canadian Life and Health Insurance Association, you should consider life insurance coverage that is five to seven times your current net income. The BMO Insurance Life Insurance Calculator can help you determine the right coverage for your situation.


Accident & critical illness insurance

What is critical illness insurance?

If you’re diagnosed with a covered life-threatening illness – such as cancer, heart attack, stroke and many other serious conditions – critical illness insurance pays you a tax-free lump-sum benefit.

Critical Illness plans offered by BMO Insurance include:

The following plan offers a critical illness rider:


Do I need critical illness insurance?

Ask yourself these questions:

Can I afford to take time off of work if I get sick or have an accident?

Will I be able to afford prescription drugs not covered by my work health care plan or private health insurance?

Will I have funds to seek treatment outside of Canada or pay for uncovered experimental treatments?

Workplace disability insurance may not be enough if a life-altering critical illness keeps you home or in the hospital. Child care, home care, living expenses, travelling to and from treatment, medications – when these and other unforeseen expenses add up, so can the financial pressure on you and your family. If you’re concerned about any of these issues and want peace of mind going forward, consider the advantages of critical illness and/or accident insurance.


How much critical illness insurance should I have?

To help you figure out how much critical illness coverage you need, please use our BMO Insurance Critical Illness Insurance Calculator.


Do I need accident and illness insurance?

Accident and illness insurance provides affordable coverage for a range of accident-related situations, including broken bones, burns, paralysis, hospitalization and more. All of these situations could affect your ability to earn income and accident or illness insurance can help provide for you so that you can focus on recovery.


Travel insurance

What is travel insurance?

Travel insurance helps you cover the cost of unexpected out- of-province/country medical emergencies while travelling or disrupted travel plans.


What will the 24-hour hotline service do for me?

Allianz Global Assistance offers 24-hour assistance services that include: pre-trip planning, legal assistance and help locating approved medical facilities. Multilingual associates draw on a wealth of experience to provide you with immediate access to information and direction. We are here to help you through your travel emergencies. Call Allianz Global Assistance toll-free at 1-800-661-9060.


Can I cancel my trip for any reason and get all my money back?

Not all reasons are covered. Trip Cancellation coverage will refund prepaid, non-refundable payments or deposits if you have to cancel for a covered reason. Covered reasons include: sudden and unforeseen medical emergencies, if your home is made uninhabitable by fire, flood, burglary, vandalism or natural disaster, hijacking or quarantine. For a complete list, please refer to the Certificate of Insurance or call Allianz Global Assistance toll-free at 1-800-661-9060 or collect at 519-741-0782.


Will I have to pay out-of-pocket for any medical expenses?

Whenever possible, Allianz Global Assistance will arrange billing directly with the health providers our members visit. However, international borders can sometimes limit our ability to do so. It is always a good idea to bring an extra reserve of funds in case any unexpected emergencies occur where advance payment is required. If access to emergency funds is needed to cover these expenses, the Travel Assistance Service, provided by Allianz Global Assistance, is there to help.


Am I required to contact anyone prior to seeking medical treatment on a trip?

Yes. Allianz Global Assistance asks you to reach them prior to seeking treatment, as it allows Allianz to assess the situation, open a medical case to monitor care, and to help the patient locate a suitable provider in their area. In cases where a member is unable to reach Allianz Global Assistance due to a life-threatening emergency, we always advise members to seek treatment immediately at the nearest health facility, and have a travelling companion or health facility employee contact Allianz Global Assistance on the patient's behalf as soon as possible. In these situations, the claim would be reviewed to determine whether or not contact prior to treatment would have been possible. Please call Allianz Global Assistance toll free at 1-800-661-9060 or collect at 519-741-0782.



Are pre-existing medical conditions covered?

Pre-existing medical conditions may be covered as long as they are stable for a specific time period. The time period varies depending on the age of the insured. Details are listed under the General Exclusions and Limitations div 9.5 (1 Pre-existing conditions) of the Certificate of Insurance (Opens in new tab).



If you have questions about products sold directly through BMO Insurance, contact:

If you have questions about products sold through an Independent Insurance Advisor, contact: