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COVID-19 update for our clients: Your health is our priority

March 19, 2020

we are here to support you

In the past few days, we have seen extraordinary measures to safeguard everyone’s wellbeing. We recognize that these times are challenging and wanted to provide an overview of the actions BMO Insurance is taking to protect the health and safety of our employees, customers, and distribution partners.

Over the past few weeks, BMO Insurance has implemented several precautionary measures. We have restricted non-essential travel, postponed large events, limited in-person business meetings, and established a guide to share up-to-date information about the situation with our teams. As you would expect, we have a business continuity plan in place, that is regularly tested and enhanced, to ensure that operations continue to run effectively. We are confident that with our plans, we will continue to serve our customers as we always have, compassionately and professionally.

Here are some helpful things to know about BMO Insurance.

Due to the unprecedented circumstances brought about by COVID-19, you may experience longer response times when you contact us either by phone or email. We appreciate your patience and have created an to answer some commonly asked questions to streamline your requests.

You can initiate several requests on-line. We encourage you to review our and pages on our web site to take advantage of these options.

Travel Insurance

Contact Allianz at

  • Important Notice: On March 11th 2020 the World Health Organization announced a global pandemic as it relates to COVID-19.

  • On March 13th, 2020 the Canadian Government issued a Global Travel Advisory for Canadians to avoid all non-essential travel outside of Canada.

  • As a result of the rapidly shifting environment, BMO Travel Insurance policies underwritten and issued by Allianz are not available for purchase at this time.

  • If you have any further questions, you can call Allianz at 1-800-661-9060. Due to wait times, you can also email Allianz at

We trust you find these guidelines and practices helpful. We will continue to review them as often as necessary to ensure they are responsive to the situation. On behalf of everyone at BMO Insurance, please continue to take care of yourself and thank you for your patience as we respond to these challenging times.