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COVID-19 update for our clients: Your health is our priority

April 2, 2020

we are here to support you

In the past few days, we have seen extraordinary measures to safeguard everyone’s wellbeing. We recognize that these times are challenging and wanted to provide an overview of the actions BMO Insurance is taking to protect the health and safety of our employees, customers, and distribution partners.

Over the past few weeks, BMO Insurance has implemented several precautionary measures. We have restricted non-essential travel, postponed large events, limited in-person business meetings, and established a guide to share up-to-date information about the situation with our teams. As you would expect, we have a business continuity plan in place, that is regularly tested and enhanced, to ensure that operations continue to run effectively. We are confident that with our plans, we will continue to serve our customers as we always have, compassionately and professionally.

If you’re directly impacted by COVID-19

We understand that this is a challenging time and many Canadians may be facing difficult issues. If you are directly impacted by COVID-19 and have concerns regarding your insurance coverage, please .

Here are some helpful things to know about BMO Insurance.

Due to the unprecedented circumstances brought about by COVID-19, you may experience longer response times when you contact us either by phone or email. We appreciate your patience and have created an to answer some commonly asked questions to streamline your requests.

You can initiate several requests on-line. We encourage you to review our and pages on our web site to take advantage of these options.

Travel insurance support

Important Notice: On March 13, 2020, the Canadian Government issued a Global Travel Advisory for Canadians to avoid all non-essential travel outside of Canada in order to limit the spread of COVID-19 (Coronavirus). This summary of important information addresses questions related to the government’s travel advisory.
Please visit the Government of Canada website for more information: https://travel.gc.ca/travelling/advisories.
The safety and well-being of you and your family is of the utmost importance to us. Given high call volumes during this time, we are waiving the necessity to notify us within 48-hours of your claim incident.
Please see our travel insurance support page for additional details on how to reach us.

We trust you find these guidelines and practices helpful. We will continue to review them as often as necessary to ensure they are responsive to the situation. On behalf of everyone at BMO Insurance, please continue to take care of yourself and thank you for your patience as we respond to these challenging times.