Frequently asked questions
What is Online Banking for Business?
It is a new, fully-integrated online cash management platform. Built from your perspective, this platform aims to deliver a best-in-class online banking experience.
What are the benefits of Online Banking for Business?
- Provides a convenient overview of all your company's information
- Is easy to use, with a customizable homepage
- Has enhanced security features, such as a record of login activity for each user highlighting successful and unsuccessful logins with date stamps
- Simplifies management of user administration, information and day-to-day tasks
- Provides product support such as user guides, a quick start guide, video tutorials and pre-recorded webinars and "Ask us" functionality to improve two-way communication
- Delivers easy access to your cash management services through single sign-on functionality
Is Online Banking for Business replacing DirectLine® Canada? Is the DirectLine brand name gone??
Online Banking for Business will be replacing DirectLine Canada. The DirectLine brand will no longer be in use once all customers have moved over to Online Banking for Business.
How does Online Banking for Business compare to DirectLine® Canada? What's new?
Online Banking for Business has all of the functionality of DirectLine Canada with improvements in the areas of usability, administration, security and communication with the bank. You will be in control of the information that is presented to you on your homepage. You decide what information you want to see and where you want to see it; when you want to be alerted; and what security settings are appropriate for your users. Your new homepage has seven new quick and easily accessible sections, including:
- Login History
- My Balances
- Did you Know?
- My Alerts
- My Approvals
- What's New
Your personalized homepage gives you a full view of your account balances, cash position, pending approvals, alerts, login history, as well as bulletins and helpful tips to enhance your experience and simplify your day-to-day tasks. Administrative functions are now housed in one module allowing you to complete administrative tasks more quickly. This new centralized user administration service is simple and intuitive. It includes EFT and SecurID self-management and provides the ability to view what information (e.g., mailing address, list of company administrators) we have on file for your company. Further, the administration service gives you the ability to clone users and group like users.
Is the Online Banking for Business site as secure as DirectLine® Canada?
Yes. We have also delivered enhanced security features, such as a record of login activity for each user highlighting successful and unsuccessful logins with date stamps.
When will I be moved to Online Banking for Business?
We will notify you by email and mail approximately 3 weeks before your move to Online Banking for Business. We will also send an email reminder 2 days prior to move date.
How will I be able to access the new Online Banking for Business platform? Do I need to use a new URL?
At the time of your switch, you will receive a welcome message when you login to DirectLine® Canada that will notify you of the change. Click the "Continue" button to be taken to the new Online Banking for Business site. The new URL is www21.bmo.com. Please bookmark this URL right away so you're always a click away from signing in. Read more for detailed instructions on accessing the new Online Banking for Business website for the first time, as well as accessing it going forward.
Do I need to make any changes to my firewall settings to access the new URL?
When visiting www21.bmo.com you may occasionally notice other URLs in the address line: www22.bmo.com and www23.bmo.com. As a best practice, you should add all three URL addresses to your list of trusted sites to ensure there are no firewall or proxy issues in accessing the Online Banking for Business site. To do this, simply follow one of the flows below:
FOR INTERNET EXPLORER:
Click on Tools > Internet Options >Security >Trusted Sites, and then type in the URL to add it to the list.
Click on Tools >Options >Privacy >Cookies >Exceptions, and then type in the URL to add it to the list.
Will I be able to easily perform all of the current DirectLine® Canada activities through the new platform?
Yes. All of the services you currently access through DirectLine Canada are available on the new platform. How you navigate to these services is changing.
If you are a user who is responsible for generating Statement Reports each day, you will experience the following changes:
In DirectLine Canada: Login, click on ACCOUNT INFORMATION >Account Info and transfers >Account Info >Generate Reports >Select the report to generate and proceed.
In Online Banking for Business: Login, click on Account Information >Account Info >Generate Reports – Select the report and proceed.
TIP: After you are on the homepage, you may not need to go to the statement report because you have My Balances on the homepage. If you want to view details of the transactions for today or yesterday, you can quickly review them by clicking on Current Balance or Previous Balance.
SCENARIO B: If you need to transfer money from one account to another, you will experience the following changes:
In DirectLine Canada: Login, click on ACCOUNT INFORMATION >Account Info and transfers >Transfers – Proceed to make your transfer.
In Online Banking for Business: LLogin, click on Payments & Receivables >Account Transfer – Proceed to make your transfer.
Do I have to pay any additional fees to access the new Online Banking for Business website?
No. There are no pricing changes for current users of DirectLine® Canada moving to Online Banking for Business. As new features and services become available, there may be additional fees, should you choose to use these new services.
What happens if my company is having technical difficulties moving to Online Banking for Business?
Please notify our Helpdesk at 1-800-565-6444.
Can only some of my users belonging to the same DirectLine® Canada customer ID be moved to Online Banking for Business?
No. Your DirectLine Canada customer ID and all of its associated users will be moved together to Online Banking for Business. That means that all company entitlements, users and their entitlements will be moved simultaneously.
Can I choose not to be switched over to Online Banking for Business and keep DirectLine® Canada?
No. Online Banking for Business replaces DirectLine Canada.
Will there be additional legal documents to sign?
No, not for current DirectLine® Canada users who are moving to the new platform. If you are not currently a DirectLine Canada user, you will need to sign up for Online Banking for Business.
Where do I go for help?
Online resources such as user guides and video tutorials will be available once you log into the new service. For questions about the new service before or after your move, please contact your BMO® Representative. For any technical difficulties during your move, contact our Helpdesk at 1-800-565-6444.
This is all very new to me, are there demos/training resources that I can access to help me navigate to the new Online Banking for Business site?
Yes, there are online resources to help you once you log into the new site. Your transition to Online Banking for Business should be simple and straightforward.
Are there any future plans for Online Banking for Business?
Yes. We are committed to providing you with seamless, simple and customizable access to all your business banking services, from global cash management, to investments, to loans, to trade finance to foreign exchange. And we are investing for the future. Over time, it will become the single channel for your financial relationship with the Bank.