First, be sure to confirm your Alert preferences in Online Banking. If you’re still not getting them, try the following:
- Confirm your contact info is correct. If you’ve selected email, make sure the Alerts aren’t going to your junk mail folder.
- Ensure that your Alerts have not been ‘turned off’ or ‘suspended’ in your Manage Preferences page.
- If the contact method is SMS/text, ensure your mobile device is capable of receiving text messages and the settings on your device are set appropriately.
If you’re still having trouble, contact us
and we’ll be happy to help.