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Chat with us on Facebook

Ask us about our products and services, or any other banking questions you might have. Our chatbot, BMO Bolt™, will help you out immediately.

You can also choose from a menu of common topics to quickly find answers, or switch to a live agent at any time.

instructions for using facebook chatbot

Chat with us on Twitter

Send us a Direct Message and get instant help, anytime you need it, with our Virtual Assistant.

Choose from popular topics and get answers to common questions about everyday banking, mobile and online banking, credit cards, mortgages, and more. You can also connect with a live agent at any time.

instructions for using twitter chatbot

Have questions?

We've got answers

What is a chatbot?

A chatbot is a computer program that can have conversations with people online. Powered by artificial intelligence, our chatbots can help answer your questions about common banking topics, saving you from having to pick up the phone or scroll through FAQs.

What kinds of questions can I ask?

You can ask our chatbots about most banking topics like everyday banking, credit cards, mortgages, online and mobile banking and more!

How do I access your chatbots?

You can get to our chatbots in one of two ways – either through Facebook or Twitter. Our Facebook chatbot – called BMO Bolt™ – runs through Facebook Messenger. Our Twitter chatbot – Virtual Assistant – runs through Direct Messaging.

What if I can’t find the answer I’m looking for?

No problem. If the chatbot isn’t able to answer your question, you can always chat with a live agent who can help you out!

Can the chatbot answer questions about my personal accounts?

No, the chatbot isn’t designed to talk to you about your individual accounts (for your safety and security). Also, please don’t include personal information in your conversation with the chatbot.

Are the chatbots available in English and in French?

Right now, our chatbots are only available in English.