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Get support for our most common customer needs

  • Try our online support tool

    Answer a couple questions so we can get you the help you need.

    Try it now
  • Reset your password

    You can reset your password online. We’ll need the 16-digit number on your debit card.

  • Check your balance

    You can check your balance online. Check out our demo for help with online banking.

  • Report a lost or stolen card

    Sign in, go to the account, select MANAGE ACCOUNT, then select It’s lost or stolen.

  • Set up digital banking

    Bank on your desktop or on the go with your phone. Registration is easy!

  • Find out about BMO Alerts

    Got a BMO Alert and not sure what it means? Our BMO Alerts page can help.

Sign in for round-the-clock support

Our BMO Assist Chatbot is available twenty four, seven​ to offer instant assistance with common banking questions.

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Find answers to our most frequently asked questions

  • Don’t worry, you can reset your password online here. You’ll just need to have your debit card handy to enter the 16-digit number on the front of the card.

    Looking to reset your password but don’t have a BMO debit card? We can help you with that by phone. To reset your password, give us a call at 1-877-225-5266.

  • We can help you with that by phone. To reset your password, give us a call at 1-877-225-5266.

  • You can register for BMO online banking in a few minutes. You’ll just need to have your debit card handy because you’ll be asked to enter the 16-digit number on the front of your card.

  • Once you receive it in the mail, please visit bmo.com/activate and enter your card number.

  • The easiest way to order cheques is to sign on to BMO Online Banking and follow these steps:

    1. Click Accounts.
    2. Select your Bank Account, then select Account services.
    3. Click Order Cheques. For Small Business customers, click Re-Order Cheques.
    4. Follow instructions.

    Please note: only accounts with cheque writing privileges can order cheques.

  • To set up direct deposits for your pay, download the BMO Direct Deposit form and follow these steps:

    1. Complete the form online.
    2. Save or print the form.
    3. Attach a void cheque or include your account number, financial institution number and branch transit number.
      • You can find this information on your cheques or by signing on to Online Banking.
      • Click Accounts.
      • Select your bank account and click Void Cheque.
    4. Send the completed form to the payer.
  • Check out these helpful tips on how to pay your mortgage faster.

  • BMO does not send unsolicited emails or text messages asking for confidential information, such as your password, PIN, access code, credit card, debit card or account numbers.

    Please report any suspicious email, text message or website to us at phishing@bmo.com. If you believe you have been a victim of fraud or have suspicious transactions in your account, please contact us.

    For more information about Phishing and Fraud, click here.

  • The Government of Canada provides a list of scheduled deposit dates for recurring Government of Canada benefit payments, including some provincial and territorial benefit programs administered by the Canada Revenue Agency. If you’ve signed up for direct deposit, payments will be automatically deposited into your bank account on these dates.

  • Canada Pro is an Ontario Trillium Benefit payment, issued by the Canada Revenue Agency on behalf of the province of Ontario. To find out more about this payment visit the Ontario Ministry of Finance site.

  • Our loans & lines of credit page can help you find the best option whether you need to borrow for a home renovation, vacation, car or RRSP top-up.

  • To see our current interest rates for mortgages, BMO credit cards, bank accounts, RRSPs and more, visit rates at BMO.

  • BMO's current prime rate is .

  • Use our branch locator tool to see your branch’s bank hours. Book an appointment

  • For Wire Payments in Canadian Dollars, BMO’s SWIFT B I C​ code is: B O F M C A M 2​

    For Wire Payments in U S D​, include the intermediary bank SWIFT B I C​ code: P N B P U S 3 N N Y C​

  • Visit our What to bring to your appointment page to see what ID, documents and other info you need to bring along.

  • You can visit our Digital Business Banking page or give us a call at 1-877-262-5907.

  • BMO uses advanced fraud detection systems to protect our customers from unauthorized transactions in Canada and around the world. Our fraud detection systems along with CHIP and PIN technology keep our customer’s credit card information secure while they are travelling.

Prefer to talk to us? We’re here to help

  • Find a branch

    Head to your nearest BMO location for in-person support.

  • Report a lost or stolen debit card

    Don’t worry, we’ll help you through this.

  • Call our customer care team

    Our team members can help you get answers to your questions.

    1-877-225-5266

Need to make a special inquiry?

Find specific phone numbers for more specialized assistance.

Banking outside Canada and the Continental U.S.

(514) 881-3845

BMO credit cards

For all BMO credit card inquiries

1-800-263-2263

Lost or stolen BMO credit cards Canada & U.S.

Online Banking

1-800-361-3361

GICs & Term Investments

1-877-225-5266

BMO Mutual Funds

1-800-665-7700

mutualfunds@bmo.com

BMO InvestorLine

Self-Directed

1-888-776-6886

Send us a message

adviceDirect

1-844-274-3762

Send us a message

BMO Insurance

1-866-881-9054

BMO Nesbitt Burns

contact@bmonb.com

BMO SmartFolio

1-844-895-3721

Send us a message

Online Fraud Reporting

online.fraud@bmo.com

Chief Privacy Officer

privacy.matters@bmo.com

Get support managing an estate

We’re here to help you navigate your estate settlement journey.

Learn more | Visit a branch

For all Account Management Unit/Collections Inquiries

1-888-676-2269

1-855-888-9618

1-844-496-3381

Monday to Friday: 7 a.m. to 11:45 p.m. ET

Saturday: 8 a.m. to 6 p.m. ET

Sunday: 1 p.m. to 8 p.m. ET

Hardship/Debt Restructure/Forbearance

1-800-376-2228

Monday to Friday: 8 a.m. to 5 p.m. ET

Re-payment Solutions

1-833-709-1329

Monday to Friday: 8 a.m. to 8 p.m. ET

Saturday: 8 a.m. to 4 p.m. ET

Professional Card

1-888-551-4881

1-800-274-4674

Monday – Friday: 8 a.m. 8 p.m. ET

Corporate Card

1-888-551-4667

Monday – Friday: 8 a.m. 8 p.m. ET

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