This Electronic Banking Services Agreement (the “Agreement”) covers your use of all Bank of Montreal Electronic Banking Services as described below.
"Account" means any one or more of the following that we have, at your request, linked for access with your Card:
(i) a Bank of Montreal personal chequing account;
(ii) a Bank of Montreal personal savings account.
"Aggregation" means an account aggregation service that retrieves, consolidates, organizes and presents information to you about your accounts with us and with other financial institutions that you choose to have included.
"Assisted-Service" means transactions or Account history inquiries completed with the assistance of a staff member in a Canadian branch or through Electronic Banking Services.
"BMO Alert" means a message (including general marketing information as well as messages about one or more of your Accounts which in turn may include your confidential information) that is sent electronically by us to you or by you to us, through one or more of the following channels:
(i) a message that is posted in the Message Centre;
(ii) an email message that is sent to an email account; or
(iii) a text message that is sent to a mobile phone number.
"BMO Digital Banking" means the online, mobile, tablet or any other digital self-service channel that we may make available to you.
(i) your BMO Debit Card or any other card, whether physical or digital, issued by Bank of Montreal, that we permit you to use in connection with Electronic Banking Services;
(ii) stored value cards when used in connection with your Secret ID Code in order to access your Account; and
(iii) in each case the numbers associated with any such card, unless otherwise specified.
"Debit Transaction" means a transaction that debits an Account conducted by any means of Account access, including cheques, and all withdrawals of funds, bill payments, debit card purchases, transfers of funds including Interac e-Transfer, Western Union®‡‡ Money TransferTM‡‡ and pre-authorized bill payments or debits.
"Electronic Banking Services" means the different ways we allow you to access an Account using your Card or Secret ID Code, including:
(i) Bank of Montreal's Telephone Banking Services and any other Telephone Banking Service we may make available, which includes instructions given orally or through the use of an interactive voice response system (such as pressing the number buttons on a touch tone telephone);
(ii) BMO Digital Banking;
(iii) BMO Alerts;
(iv) BMO ATMs, or other ATMs that we approve for use, including devices for loading stored value cards;
(v) point-of-sale or debit card terminals at locations that permit you to use your Card to make direct payment transactions from, to, or in connection with an Account;
(vi) any account and information aggregation or consolidation services we make available;
(vii) any other electronic channels that we may enable you to use by means of your Card or Secret ID Code or otherwise.
"Electronic Transaction" means the following:
(i) transactions with respect to an Account, including deposits, withdrawals, transfers or payments (including bill payments and direct payment and point of sale transactions), cheque stop payment instructions, and other transactions with respect to an Account that we may permit through Electronic Banking Services;
(ii) applications for investments, mortgages, loans and other types of credit; and
(iii) other transactions, services or information that we may make available.
"Message Centre" means a secure online location accessible through BMO Online Banking Services, or any other digital self-service channel that we may make available to you, where you and the Bank may exchange communications.
"PIN" means a personal identification number.
"Secret ID Code" means your PIN, password, challenge questions and responses, biometric information or other identification code (whether provided to you by us or selected by you), which is used, together with your Card or alternate mutually agreed upon form of identification.
The exchange rate for converting foreign currency transactions to Canadian dollars is the rate charged to us by Mastercard International on the date the transaction is posted to your account, plus 2.5% for purchases and minus 2.5% for refunds. For foreign currency transactions other than U.S. dollars, the amount is converted first to U.S. dollars and then to Canadian dollars.
We may provide you with access to personal financial money management tools (each a "Tool") through BMO Digital Banking. These Tools are provided to you are as a courtesy. Calculations that are provided are for illustration purposes only and are not warranted to be accurate or complete. The results presented in a Tool are based on certain assumptions used in the calculation models and (depending on the Tool) your BMO bank account data and/or the information you enter in that Tool. The information presented by a Tool is intended for our customers only.
The Tool aggregates anonymized data entered into the program, which is compiled without identifying you. The aggregated data is then used to establish benchmarks within the Tool.
You must notify us as soon as you become aware of learning of any of the following:
(i) the loss, theft or misuse of your Card;
(ii) that your Secret ID Code was disclosed to, or obtained by, anyone else or may be known by anyone else;
(iii) that unauthorized use of Electronic Banking Services may be occurring;
(iv) the loss, theft, or misuse of a mobile device that you registered with us for Electronic Banking Services; or
(v) a situation where you have been the victim of fraud, theft, trickery, force or intimidation.
(i) Authorized Electronic Transactions
You are responsible for the full amount of all authorized activity resulting from the use of your Account or Secret ID Code by any person. Careless handling of your Card or mobile device that you registered with us for Electronic Banking Services, or Secret ID Code can result in serious financial losses.
(ii) Unauthorized Electronic Transactions
(iii) BMO Alerts
You accept the risk that BMO Alerts may be delayed, lost, intercepted, reviewed or altered by third parties.
(iv) Compliance With Section 11
You will not be liable for losses that occur after you have complied with your reporting obligations in Section 11 of this Agreement.
Some Cards may allow you to make contactless or PIN-less transactions in Canada, by tapping your Card where contactless payments, such as Interac Flash®§ are accepted. Per-transaction and cumulative limits apply. Upon request, this feature can be deactivated.
You agree that we are not liable for any damages resulting from a rejected or returned item, the delayed or improper crediting of an item or inaccurate information you provide us regarding an item. You agree to be responsible for any costs relating to obtaining a replacement item in the event we require you to re-transmit images or provide a replacement item. We are not responsible for images that we do not receive.
We may charge fees for Electronic Banking Services and Electronic Transactions. Please see the fee schedules entitled “Bank Plan Features and Fees”, “How to get Free and Discounted Banking”, “Pay-per-use Fees”, “Additional Services and Fees” and “Bank Accounts and Plans No Longer Offered” found in the front of the Agreements, Bank Plans and Fees for Everyday Banking brochure for more information and current charges. These fees form part of the Electronic Banking and Services Agreement. We may change fees from time to time. Up-to-date information on charges is available at all Canadian branches and online at bmo.com/agreements.
Your Card is our property; it is non-transferable, and you agree to return it to us immediately upon our request.
We endorse the Canadian Code of Practice for Consumer Debit Card Services and commit to maintaining or exceeding the level of consumer protection it establishes. You can view the Code on bmo.com or the Financial Consumer Agency of Canada website at fcac-acfc.gc.ca.