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HomePersonal BankingWealth ManagementSmall BusinessCommercialCorporate & InstitutionalAbout BMO

Accessibility Plan for BMO Financial Group

This Accessibility Plan outlines what BMO Financial Group will do to remove and prevent accessibility barriers for our customers and our employees.

BMO Financial Group has adopted accessibility standards similar to those in the Accessibility for Ontarian’s with Disabilities Act and developed plans to implement them in Canada. The following outlines our progress and commitment to achieving these standards now and in the future.

Statement of Commitment

BMO Financial Group is committed to treating all people in a way that allows them to maintain their dignity and independence. We believe in integration and equal opportunity. We are committed to meeting the needs of people with disabilities in a timely manner, and will do so by preventing and removing barriers to accessibility and meeting accessibility requirements.

Accessible Emergency Information

BMO Financial Group is committed to providing the customers with publicly available emergency information in an accessible way upon request. We will also provide employees with disabilities with individualized emergency response information when necessary.


BMO Financial Group requires employees, volunteers and other staff members to undertake training in relation to accessibility, specific to the jurisdiction in which they work. Employees, including contingent contractors complete an online training course when they first join BMO Financial Group and then once every two years. BMO Financial Group has also provided written accessibility training materials to third parties who deal directly with our customers on our behalf, and takes steps to ensure this training is completed.

BMO Automated Teller Machines (ATMs)

BMO Financial Group ensures that it considers the needs of people with disabilities when selecting and operating self-service ATMs. BMO Financial Group follows documented processes for vendor selection (hardware and software), project management and risk assessment to document risks and requirements, including accessibility requirements. ATMs have accessible features such as having large-character keypads, being audio-enabled with personal headphones, and having screens with contrasting bright colours to help make instructions easier to read.

Information and communications

BMO Financial Group is committed to ensuring that everyone has equal access to the information they need whether to help employees do their jobs or to help customers make informed decisions about managing their financial affairs. We continually consult with people with disabilities to gain insights into their specific needs. These insights have helped us to identify and implement measures, such as the use of alternate formats and technologies that make BMO Financial Group’s communications more accessible.

BMO Financial Group’s Technology Business Controls team has ensured since January 1, 2014 that all new websites and content on BMO Financial Group sites conforms to Web Content Accessibility Guidelines (WCAG) 2.0, Level A, and has a plan in place to ensure that by January 1, 2021 all BMO Financial Group websites will conform to WCAG 2.0, Level AA, with any permitted exceptions.

BMO Financial Group’s existing feedback processes are accessible to people with disabilities upon request. We currently offer many ways to communicate with us, including by e-mail, telephone, mail and in person.

BMO Financial Group will also take steps to make sure all publicly available information is made accessible upon request


BMO Financial Group is committed to creating a diverse workforce and an inclusive, supportive workplace where everyone is treated with respect. BMO Financial Group also recognizes that we have a responsibility to provide a barrier-free work environment and equitable employment opportunities for all our employees.


We will take steps to notify the public and staff that, when requested, BMO Financial Group accommodates people with disabilities during the recruitment and assessment processes and when people are hired.

BMO Financial Group recruiters work with many community agencies and provincially run Employment Offices to strengthen our ability to match job seekers to available roles. Activities include delivering behavioural-focused interview workshops, and job-ready workshops for agency staff and clients, which result in referral of individuals most suited to available roles and better prepared for a positive interview experience. Understanding accessibility needs for individuals with disabilities is part of this process.

Workplace accommodation for people with disabilities

BMO Financial Group will take steps to develop and put in place a process for developing individual accommodation plans and return-to-work policies for employees that have been absent due to a disability.

An important element of BMO’s commitment to an inclusive, supportive and accessible workplace is accommodation for people with disabilities. Our workplace accommodation expertise has been centralized in a team within our Human Resources department that is accountable for the end-to-end process: assessment, coordination and fulfillment of accommodations. Our Workplace Accommodation Advisor works with both employees and managers to ensure the successful implementation of workplace accommodation needs. This approach expedites the response time for accommodations and provides a single point of contact, resulting in better support.

Accessible Workplace Information

Upon request, BMO Financial Group will provide employees with workplace information in accessible formats and with communication supports, determined in consultation with the employee.

BMO’s Technology Strategy and Architecture team continues to build a barrier-free environment by implementing systemic technological solutions.

Performance Management, Career Development and Redeployment

We will take steps to ensure the accessibility needs of employees with disabilities needs are taken into account if BMO Financial Group is using performance management, career development and redeployment processes.

Discussions around performance will address any accommodation needs or barriers that might be hindering an employee’s success or career development. Where accommodation needs are identified, management will work with BMO’s Workplace Accommodation Advisor to ensure that employees receive the appropriate supports to be successful in the role

Employees returning to work after a period of disability will work with BMO’s Disability Recovery Support team and management to come up with a suitable return to work plan that addresses barriers and accommodation needs for a successful transition to the workplace.

BMO Financial Group will also take steps to prevent and remove other accessibility barriers that may be identified.

Design of Public Spaces

Beginning in January of 2015, all new BMO Financial Group facilities that are acquired or built by BMO Financial Group will meet the new Ontario Building Code requirements which have evolved considering accessibility. Additionally, renovations to existing space will need to meet accessibility standards in order to obtain construction permits. BMO Financial Group’s Corporate Real Estate department works closely with its architectural partners to ensure that its premises meet accessibility standards.

BMO Financial Group engages a third party service provider to manage its facilities and has established procedures to deal with service issues of any sort, which would include the prevention service disruptions to the accessible parts of its public spaces.

In the event of a service disruption, we will notify the public of the service disruption and alternatives available.

For more information

You may contact us about accessibility at BMO Financial Group by contacting us at:

This plan will be periodically reviewed and updated.


Please share your thoughts about accessibility at BMO by contacting us at: