Accessibility plan
At BMO, we’re committed to making banking easy and accessible to everyone by providing information on our accessibility plan (aligned with the focus areas of the Accessible Canada Act), ways to provide feedback, and how we’re being inclusive.
Each focus area indicates the initiatives, programs, and services we currently have in place, the opportunities for improvement through feedback and consultations, and finally our path forward / commitment to removing and preventing new barriers impacting our clients and employees.
BMO's Statement of Commitment to Accessibility
At BMO, we are driven by our Purpose to Boldly Grow the Good in business and life. Accessibility and inclusion are key considerations to delivering our world-class client and employee experience. As we continue to build a digital first, future-ready bank, we recognize that inclusive design can shape who can fully participate in financial and economic life.
This includes identifying and addressing barriers that may affect colleagues and clients with disabilities, supporting inclusive and accessible work environments, and delivering products, services and resources that respond to a range of needs and experiences.
We understand that barriers are often created by the design of environments, processes and technology rather than by disability itself. Removing and preventing those barriers can help strengthen trust, support dignity, independence and meaningful participation and contribute to more consistent experiences for our clients and colleagues.
Accessibility is supported through our operational and strategic practices across the organization. We aim to advance accessibility through clear oversight, defined responsibilities and measurable objectives that are intended to support accountability and sustained progress across our products, services, digital platforms, communications and workplaces.
Through ongoing engagement with persons with disabilities and continuous improvement, we seek to enhance accessibility outcomes for clients and colleagues in a timely manner. BMO’s Accessibility Plan represents our commitment to meaningful actions in support of creating a barrier-free Canada for all.
BMO's Accessibility Plan
Learn more about our Plan below.
| Accessible type | Accessible Plan |
|---|---|
| Accessible PDF | |
| Audio | |
| E-text | |
| Large print | View a large-print version of BMO's Accessibility Plan (PDF) |
| Braille | Available upon request. Contact: accessibility.accessibilite@bmo.com |
Alternative formats
To request a copy of BMO’s Accessibility Plan in an alternative format, please email us at accessibility.accessibilite@bmo.com.