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BMO Business Banking FAQs

Find answers to your questions about BMO’s Business Banking services.

Business Bill Pay

  • You can use Business Bill Pay for a wide range of business expenses including utility bills, vendor invoices, contractor payments and rent.

  • Yes. With Pay Bills, you can use a credit card to pay bills and invoices. Benefits include: 

    • Extended cash flow: Defer cash payments by charging them to your credit card.  
    • Potential rewards: Earn points, miles, or cashback depending on your credit card.

    Credit card bill payments are offered by the bill payment service provider. Each card-funded bill payment incurs a 2.99% fee. 

  • No. Some payments can’t be funded with a credit card, including payments to individuals and payments in industries where card funding is prohibited.

  • You can use both BMO and non-BMO business credit cards in Business Bill Pay. 

  • To add a credit card to your Business Bill Pay account: 

    1. Go to Settings
    2. Select Funding methods 
    3. Choose Add card
    4. Enter your card details and assign users 
  • Yes, you can pay vendors electronically, via ACH bank transfer. You can also pay by paper check, if you prefer.

  • Yes. You can choose your funding method while vendors receive payments via their preferred method. For verified vendors in our network, their preferred payment method is set automatically. They’ll receive payments electronically or by paper check based on their preference, without you needing to manage the details.

  • This is the date when funds are withdrawn from your account. This is also the date on which we will issue and mail the check to your vendor. Funds are always debited 5 business days prior to the Estimated deliver by date. By changing the Estimated deliver by date, you can choose when the funds will be debited, avoiding surprises from unpredictable vendor deposits.

  • Securing funds in advance allows us to issue a protected check on your behalf, reduces your exposure to fraud, and helps prevent payment failures that could disrupt your business. The check is delivered to the vendor five business days after the funds are debited.  

    When setting up a check payment, you can change the Estimated deliver by date. This automatically changes the debit date in real-time, helping you avoid surprises from unpredictable vendor deposits and giving you more control over your cash flow.  

  • The Estimated delivery date shows when your vendor is expected to receive the payment. Actual delivery times may vary.

  • If you’re enrolled in the Pay, Bill & Sync plan, you can connect your accounting software to sync bills, payments, and vendors. Once connected, two‑way sync runs automatically, helping you save time and avoid duplicate data entry. Supported accounting software includes QuickBooks®, Xero® and NetSuite®.

    To connect your account:

    1. Go to Settings
    2. Select Sync and import
    3. Choose your accounting software
    4. Select Connect
  • Yes. Instead of manually entering bill details or uploading invoices, you can have invoices sent directly to your account using your unique invoice‑to‑email address. You can forward invoices yourself or share the email address with your vendors. Any attached invoices are automatically added to your Bills tab as new bills, ready for review and payment.

  • You can find your invoice-to-email address in Settings or in the Pay Bills tab.

  • The invoice is automatically scanned and a bill is created for payment. You can then review the bill, verify the details are correct and schedule payment.  

    Newly created bills that require your review will appear as a new task under the Notifications section. 

  • Yes, you can sign up to receive eBills from your vendors. New eBills will automatically appear in the Pay Bills tab.

  • Yes, you can set up AutoPay for your bills. Recurring payments will appear in the Activity tab.

  • Yes. You can schedule multiple payments at once from the Vendors tab.

  • To schedule multiple payments: 

    1. Go to the Vendors tab 
    2. Select the vendors you want to pay. The number of selected vendors and total amount due appears at the bottom of the page. 
    3. Select Review and pay to continue 
    4. Review and adjust the selected payments as needed. When you're ready, the total amount due appears in the top right.  
    5. Select Confirm and pay to schedule your payments in bulk
  • BMO business checking accounts are eligible to enroll in Business Bill Pay.

  • No. Business Bill Pay is only available when logged into a business profile.

  • Business Bill Pay offers three plans designed to support different business needs. 

    Pay Plan 

    • Unlimited free ACH bill payments 
    • Credit card payments (with a fee of 2.99% of the transaction amount) 
    • 1 Administrator account 
    • 1 Shared User account 

    Pay & Bill PlanIncludes everything in the Pay Plan, plus: 

    • 1 additional Shared User account (2 total) 
    • Accounts receivable (invoicing) for a fee of 0.5% of the transaction amount, with a $2.00 maximum per invoice

    Pay, Bill & Sync Plan Includes everything in the Pay and the Pay & Bill Plans, plus: 

    • 1 additional Shared User account (3 total) 
    • Additional shared users for $10 per user per month 
    • Automatic sync with supported accounting software 
  • Business Bill Pay fees are billed at different times depending on the type of fee. Here are some of the most common fees and when they are billed:

    • Monthly plan fees: billed once a month on the third business day of the month.  You can view your monthly plan cost by navigating to Pay & transfers > Pay > Business Bill Pay > Update plan or on your Monthly Billing Statement.  
    • Transaction fees: billed once a month on the third business day of the month.  
    • Credit card payment fees: charged at the time of payment and displayed before you confirm the payment. 
    • Invoice creation and sending fees: net settled daily  
    • Credit card fees on received invoice payments: net settled daily  
    • ACH and credit card chargeback fees on invoices: net settled daily  

    Refer to the Business Bill Pay Pricing Schedule for the full list of fees.

  • Your Monthly Billing Statement shows a summary of your Business Bill Pay subscription plan, transaction fees, shared user fees, and service fees.

Business Payments with LiquidTrustTrademark

  • LiquidTrustTrademark is a service within BMO Digital Banking that provides secure international business-to-business payments. It allows BMO business customers to Send Payments Globally (Simple Pay) for direct payments, or Pay with Protection (Protected Pay) for escrow-style payments, where funds are released when agreed-upon conditions are met.

  • This service is available to BMO business customers with a business checking account and can only be used for outbound international business-to-business payments.

  • You can access LiquidTrustTrademark under Pay & Transfer in BMO Digital Banking. The first time that you access the platform, you will be asked to confirm that you are an authorized signer for the business on whose behalf you’re conducting the transaction.

    After confirmation, you can access LiquidTrustTrademark through single sign-on. The first time you sign in, you will be shown the LiquidTrustTrademark Terms and Conditions, which you must accept to proceed.

  • You can invite another business from within LiquidTrustTrademark after accessing it through BMO Digital Banking. The invited business must accept the invitation before a connection can be established and payments made. To send an invitation, go to Business Contacts and select Invite Payor or Payee.

  • Yes. Invitations can be managed from the Invited section in Business Contacts. The recipient completes the connection by accepting the invitation from the email they receive.

  • Once your business is connected to the payee, select Pay & Transfer in BMO Digital Banking. From there, you can initiate a Send Payments Globally (Simple Pay) or Pay with Protection (Protected Pay) transaction.

  • LiquidTrustTrademark offers two payment options: 

    • Send Payments Globally (Simple Pay): A direct payment option where funds move once the payment is funded, approved and released.
    • Pay with Protection (Protected Pay): An escrow style payment option where funds are deposited upfront and released only after agreed upon conditions are met.
    • Send Payments Globally (Simple Pay) is best for routine payments or payments to trusted businesses where delivery assurance is not required.
    • Pay with Protection (Protected Pay) is recommended when working with new vendors, managing milestone-based payments, or when delivery confirmation and acceptance criteria are important.
  • For Send Payments Globally (Simple Pay), "Release" is the final approval step that sends funds to the recipient. For Pay with Protection (Protected Pay), "Release" occurs only after both parties confirm that the agreed-upon conditions have been met and the payer approves the release of funds.

  • For payments made using Send Payments Globally (Simple Pay), edits or cancellation may be possible before release. After release, cancellation is not guaranteed and requires additional review by LiquidTrustTrademark​ Support.

    For Payments made using Pay with Protection (Protected Pay) cannot be canceled unilaterally once funded. Any changes require agreement from both parties and assistance from LiquidTrustTrademark​ Support.

  • For payments made using Send Payments Globally (Simple Pay), funds typically reach the recipient’s LiquidTrustTrademark account within one business day after they are withdrawn from the the sender’s account.For Payments made using Pay with Protection (Protected Pay), funds are released only after the release conditions are met. The money typically reaches the recipient’s LiquidTrustTrademark account within one business day.

     

     

  • For payments made using Send Payments Globally (Simple Pay), there is a 30-day negotiation period to resolve issues such as revised deliverables or price adjustments.For payments made using Pay with Protection (Protected Pay), a negotiation period begins to allow both parties to resolve the dispute. If the dispute remains unresolved, it proceeds to arbitration according to the applicable terms.

  • If the payor does not confirm release within 14 days, the payment enters the dispute process.

  • If neither party takes action during a dispute, the case automatically proceeds to arbitration.

  • For both Send Payments Globally (Simple Pay) and Pay with Protection (Protected Pay), payment history and transaction records can be viewed and downloaded from Transactions within LiquidTrustTrademark.

  • Payments can be sent to businesses in 90+ countries, with additional countries being added in the future.

  • Payments are sent in U.S. dollars (USD). If currency conversion is required, it is the recipient's responsibility.

  • U.S. and local banking holidays may delay payment processing. Payments released near a holiday are typically processed on the next business day.

  • Payments may be delayed due to banking holidays, compliance or document reviews, or intermediary bank processing for cross-border transfers. You can track the status of your payment in LiquidTrustTrademark by navigating to Transactions.

  • This usually indicates that the funds are still being routed to the recipient.

  • If the payment shows as completed and the payee has not received funds after several business days, contact BMO at 1-888-340-2265 for assistance.

  • You can track the status of your payment in LiquidTrustTrademark by navigating to Transactions.

  • A pending status may indicate late day release, banking checks, or requested documentation. Most pending payments are resolved within a few business days.

  • You'll be notified if a payment is returned, so you can update the payment details and resend the payment if needed.

  • Yes. You can duplicate a previous payment from your payment history to save time when making recurring or similar payments.

  • Past-due payments are marked as overdue, and reminder notifications may be sent. No penalties apply.

  • Invoices help verify the business purpose of a transaction and support compliance requirements.

  • Releasing payments earlier in the business day and ensuring all required documentation is complete can help reduce delays.

  • Fees may apply depending on the payment type. All applicable fees and totals are displayed during the payment confirmation step.

  • Recipients are not typically charged fees. However, intermediary banks may deduct fees during international transfers.

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