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Frequently asked questions



What type of bank accounts do you offer?

 

We offer a variety of chequing and savings accounts to fit your needs. Our bank accounts page lets you compare features and fees to find the best account for you.


Where can I learn more about personal loans?

 

Our loans & lines of credit page can help you find the best option whether you need to borrow for a home renovation, vacation, car or RRSP top-up.


What are my branch hours?

 

Use our branch locator tool to see your branch’s bank hours.


What are the rates at BMO?

 

To see our current interest rates for mortgages, BMO credit cards, bank accounts, RRSPs and more, visit rates at BMO.


What is BMO’s prime rate?

 

BMO's current prime rate is %


How do I order cheques?

 

The easiest way to order cheques is to sign on to BMO Online Banking and follow these steps:

  1. Click My Accounts.
  2. Select your Bank Account.
  3. Click Order Cheques. For Small Business customers, click Re-Order Cheques.
  4. Follow instructions.

Please note: only accounts with cheque writing privileges can order cheques.


How do I complete a direct deposit form?

 

To set up direct deposits for your pay, download the BMO Direct Deposit form and follow these steps:

  1. Complete the form online.
  2. Save or print the form.
  3. Attach a void cheque or include your account number, financial institution number and branch transit number.
    • You can find this information on your cheques or by signing on to Online Banking.
    • Click My Accounts.
    • Select your bank account. You will find the information in the blue box.
  4. Send the completed form to the payer.

How do I pay my mortgage faster?

 

Check out these helpful tips on how to pay your mortgage faster.


How do I deposit money into my TFSA?

 

To deposit money into your TFSA, sign on to Online Banking and follow these steps:

  1. Click Products & Services.
  2. Select Investments.
  3. Click Tax-Free Savings in the center of the page.
  4. Follow the instructions.

We're here to help

 



Specialized inquiries



BMO Credit Cards

 

For all BMO credit card inquiries.

514-877-0330

Lost or stolen BMO credit cards Canada & US

1-800-361-3361

TTY Service for Hearing Impaired Customers

1-866-859-2089


Investing

 

For all inquiries about investing.

 

GICs & Term Investments

1-877-225-5266

 

BMO Insurance

1-866-881-9054

BMO Nesbitt Burns

contact@bmonb.com


Account Management Unit

 

Consumer Collections

1-888-676-2269

Monday – Friday: 7am-10 pm ET

Saturday: 8am-4pm ET


Diners Club Collections

 

Professional Card

1-888-551-4881

1-800-274-4674

Monday – Friday: 8am-8pm ET

Corporate Card

1-888-551-4667

Monday – Friday: 8am-8pm ET


Privacy and Fraud

 

Online Fraud Reporting

online.fraud@bmo.com

Chief Privacy Officer

privacy.matters@bmo.com