BMO recognized with seven Digital CX Awards for advancing AI, innovation and client experience

BMO has been recognized with seven awards at The Digital Banker’s 2026 Digital CX Awards, highlighting the bank’s leadership in artificial intelligence, digital innovation and client experience. 

These recognitions reflect BMO’s ongoing commitment to delivering more intuitive, personalized and secure banking experiences—helping clients make real financial progress. 

Innovations designed to support clients at every step 

This year’s awards recognize a range of innovations built to simplify how clients plan, manage and move forward in their financial lives: 

• My Financial Progress – helps clients create personalized and adaptive plans, and track and achieve their financial goals with personalized insights and strategies 
  
  
• Credit Coach – empowers clients to better understand and improve their credit health through personalized factor insights, interactive simulations and timely credit score alerts. 
  
  
• BMO-Google Dynamic Card Benefits and Card Art – helps clients make more informed choices during points of purchase by clearly highlighting which card offers the most value for a specific transaction. 
  
  
• Call Assist – An AI-powered multi-lingual solution designed to improve first-call resolution and reduce call misrouting, enhancing both client experience and operational efficiency. 
  
  
• Simplified Authorization for Entities (SAFE) – a solution that uses AI to streamline and modernize signer management, making it easier for clients to manage their accounts. 
  
  
• Corporate Card Hub – a seamless digital experience that simplifies how commercial clients manage card programs, from onboarding to everyday use. 
  
  
• U.S. Digital Card Control Suite – a flagship self-serve capability that enables millions of clients to securely manage and resolve credit card issues in real time. 

Helping clients make real financial progress 

“Our commitment to delivering digitally enabled, client-focused experiences continue to shape how we innovate at BMO. These awards highlight how we are using technology to understand and meet clients where they are and deliver experiences that help them make real financial progress.”

- Greg Brown, Chief Digital Officer, Canadian Personal & Business Banking, BMO 

“These recognitions reflect the strength of BMO’s culture of innovation and exceptional client experiences. BMO is elevating standards with advanced technologies and data-driven solutions that drives our vision to deliver more convenient and personalized banking for our clients.”

- Derek Vernon, Head, North American Treasury and Payment Solutions, BMO 

Continuing to raise the bar 

The Digital CX Awards recognize organizations that are redefining digital customer experiences across financial services. For BMO, these awards represent continued momentum in our Digital-First journey—focused on using technology and data to deliver meaningful, everyday improvements for clients. 

By continuously evolving our digital capabilities, BMO helps clients navigate their financial lives with confidence and take meaningful steps toward their goals. 

Read more about these award wins in our newsroom.