BMO named Euromoney’s Best Retail Bank in Canada

BMO has been named Euromoney’s Best Retail Bank in Canada in 2026, a prestigious recognition of the bank’s retail banking strategy, commitment to innovation and focus on delivering exceptional client experiences. 

The Euromoney Awards for Excellence celebrate leading financial institutions worldwide for their achievements in strategy, innovation and client service. Winners are selected through a rigorous evaluation process that includes award submissions and independent research conducted by Euromoney. 

The recognition reflects BMO’s ongoing investment in delivering personalized advice, innovative digital capabilities and seamless experiences that help Canadians make real financial progress. 

“This recognition reflects BMO’s commitment to using technology to create more personalized and advice-led banking experiences. By combining AI-powered insights with human expertise, BMO is helping Canadians make financial decisions with greater confidence and achieve real financial progress.”

- Mat Mehrotra, Group Head, Canadian Personal and Business Banking, BMO 

Putting clients at the centre 

BMO’s retail banking strategy is grounded in a simple goal: helping clients make real financial progress by delivering advice and solutions tailored to their needs. Over the past year, the bank has continued to invest in becoming a digital-first, AI-powered organization while maintaining the personalized, human-centred relationships clients value. 

Among the innovations recognized as part of the award submission were: 

• My Financial Progress, a digital planning platform available through BMO Online Banking and the BMO Mobile Banking app that helps clients build personalized plans and take action toward their goals. 
• Credit Coach, a free mobile banking tool that provides credit monitoring, personalized insights and a credit score simulator to help clients better understand the impact of financial decisions. 
• Next Best Offer, an AI-powered capability that helps connect clients to relevant products and services based on their individual financial needs. 
• Digital onboarding experience enhancements that make it faster and easier for clients to open accounts and access banking services. 
• Fraud prevention, security and financial education designed to help clients bank with confidence. 

Delivering value through innovation 

The award also recognizes BMO’s commitment to meeting the diverse needs of Canadians through tailored offerings for newcomers, students, entrepreneurs and Indigenous communities, alongside initiatives that promote financial inclusion and financial well-being. 

BMO’s investments in personalization, loyalty and rewards experiences were also highlighted, including the transformation of the AIR MILES program into the new Blue Rewards ecosystem, designed to deliver greater value, flexibility and simplicity for clients. 

A shared achievement 

This recognition reflects the collective efforts of teams across BMO working together to deliver exceptional experiences for clients. 

As we continue to invest in innovation, advice and client-focused solutions, this award reinforces the bank’s commitment to helping Canadians confidently navigate their financial futures and make real financial progress.