Voluntary codes of conduct and public commitments
To read each code or commitment in full, click on a code or commitment title. For more information please visit the Codes of Conduct and Public commitments from the FCAC (Government of Canada) website.
Code of conduct for the delivery of banking services to seniors
The Code of Conduct sets out principles that apply to banks to guide them when they deliver banking products and services to Canada's seniors. The principles cover topics such as policies and procedures, effective communication, training, and resources for employees and representatives.
Access the Code of conduct for the delivery of banking services to seniors (314 KB - PDF) for more information.
BMO’s adherence to the code of conduct for the delivery of banking services to seniors
BMO’s actions which comply with the code of conduct principles to deliver enhanced banking products and services to our senior customers.
Access BMO’s adherence to the code of conduct for the delivery of banking services to seniors (175 KB - PDF) for more information.
Code of conduct for federally regulated financial institutions – mortgage prepayment information
The Bank ensures enhanced information is available to assist borrowers in making decisions about mortgage prepayment.
Access the Code of conduct for federally regulated financial institutions – mortgage prepayment information (29 KB - PDF) for more information.
Canadian code of practice for consumer debit card services
This code of conduct is designed to protect Canadian consumers who use debit card services. It outlines industry practices and consumer/industry responsibilities in relation to debit card transactions and liability.
Access the Canadian code of practice for consumer debit card services (58 KB - PDF) for more information.
CBA Code of Conduct for Authorized Insurance Activities
Outlines the banks' standards for branch employees offering credit, travel and personal accident insurance with respect to training, disclosure, promotion practices, customer privacy protection and customer redress.
Access the CBA code of conduct for authorized insurance activities (158 KB - PDF) for more information.
Code of conduct for the payment card industry of Canada
This code applies to payment card network operators (PCNO) and their participants. It outlines PCNOs’ responsibilities for providing information, flexibility, and choice to merchants. Access the Code of conduct for the payment card industry of Canada (enhanced October 30, 2024) (249 KB - PDF) for more information.
Model code of conduct for bank relations with small- and medium-sized businesses
Model code of conduct for bank dealings with small- and medium-sized businesses. The key elements of the model code are incorporated into individual bank codes.
Access the Model code of conduct for bank relations with small- and medium-sized businesses (225 KB - PDF) for more information.
Principles of consumer protection for electronic commerce: A Canadian framework
These principles are intended to guide the actions of businesses, consumers and governments in Canada in developing a consumer protection framework for electronic commerce over open networks, including the Internet. The framework also clarifies the responsibilities associated with the service.
Access the Principles of consumer protection for electronic commerce: A Canadian framework (156 KB - PDF) for more information.
Commitment to provide information on mortgage security
The Bank is committed to set out the nature of the information about mortgage security that banks will provide to consumers shopping for a mortgage to obtain funds for the purchase of a residential property, and when they will provide that information, so that, before finalizing their choice of product, consumers have enough information to understand the implications of their choice.
Access the Commitment to provide information on mortgage security (57 KB - PDF) for more information.
Commitment on powers of attorney and joint deposit accounts
This public commitment sets out the information about Powers of Attorney that banks will make available to clients who want to give someone else the authority to do banking for them. The Commitment also sets out information that the banks will make available to their clients about joint deposit accounts.
Access the Commitment on powers of attorney and joint deposit accounts (77 KB - PDF) for more information.
Commitment on the expansion of low-cost and no-cost bank accounts
Several Canadian banks committed to enhance their low-cost bank accounts and offer no-cost accounts with the same features as low-cost accounts to a wider range of eligible consumers. No-cost accounts will be available to youth, students, seniors qualifying for the Guaranteed Income Supplement, and Registered Disability Savings Plan beneficiaries. This will ensure that Canadians have access to affordable banking services.
Access the Commitment on the expansion of low-cost and no-cost bank accounts (60 KB - PDF) for more information.
Commitment on Modification or Replacement of Existing Products & Services
The Bank is committed to set out procedures when modifying or replacing existing personal products or services.
Access the Commitment on modification or replacement of existing products & services (10.4 KB - PDF) for more information.
Guidelines for transfers of registered plans
A commitment outlining the maximum amount of time that banks may require when transferring a registered savings plan (RSP) containing deposit type instruments, mutual funds or securities between financial institutions.
Access the Guidelines for transfers of registered plans (25 KB - PDF) for more information.
Online payments
This public commitment outlines consumer and industry responsibilities related to the use of online payment systems in Canada. A process for dealing with disputes is included in the commitment.
Access the Online payments (16 KB - PDF) for more information.
Plain language mortgage documents - CBA commitment
The Bank is committed to improve the understandability of residential mortgage documents.
Access the Plain language mortgage documents - CBA commitment (57 KB - PDF) for more information.
Mastercard – zero liability
Information regarding consumer’s liability in the event of the unauthorized use of your Canadian-issued Mastercard card.
Access Mastercard – zero liability (47 KB - PDF) for more information.
Visa – zero liability
Information regarding consumer’s liability in the event of the unauthorized use of your Canadian-issued Visa card.
Access Visa – zero liability (21 KB - PDF) for more information.
Undertaking – principal protected notes
Describes the rescission rights available to clients who purchase any principal protected note by electronic means and/or by telephone.
Access Undertaking – principal protected notes (16 KB - PDF) for more information.