BMO sets the standard for responsible AI agent adoption

AI agents are rapidly transforming industries, promising automation and efficiency – but they also introduce new risks. At BMO, we’re leading the way in deploying this technology responsibly, ensuring every step aligns with trust, transparency and business value. 

“There’s a real need to scale AI agents responsibly,” says Kristin Milchanowski, Chief AI and Data Officer at BMO Financial Group. BMO is already piloting AI agents in select areas, including tools that assist wealth management clients and help bankers quickly access policies and procedures. 

Here’s how we’re setting the standard for responsible adoption: 

• Strengthening data foundations: Years of work improving data quality, accessibility, and compliance are paying off, enabling safe and effective AI adoption. 
• Building governance guardrails: Every AI deployment is anchored by our responsible AI principles and reinforced by robust risk management oversight. 
• Fostering a change-ready culture: Through our network of AI champions across BMO and initiatives like our AI for All training, we’re demystifying AI and embedding it into meaningful workflows, with a focus on promoting the responsible and effective use of AI. These efforts earned BMO a joint #1 global ranking in AI Talent Development in the 2025 Evident AI Index. 
• Focusing on ROE: Every agent deployment is tied to measurable business value, ensuring innovation drives impact. 

“If you have innovation without empathy, you lose trust. We’re committed to scaling technology with value – and with people at the centre.”

- Kristin Milchanowski
Chief AI and Data Officer, BMO Financial Group

Read the full article on The Logic to learn more about how BMO is shaping the future of AI agents.