Marla Philpot and Ervey Ayvar

We aren’t waiting for the future to arrive. We’re creating it.

Connecting. Learning. Adapting. Innovating.

Finding new ways to be relevant.

Ready for what comes next.

TOMORROW
STARTS TODAY.

Tomorrow starts today.

Complete 2017 Annual Report
(PDF - 7,065 KB)

Marla Philpot, Associate Project Manager, Chicago, IL /
Ervey Ayvar, Coordinator, Administrative Services, U.S. Finance, Chicago, IL

Complete 2017 Annual Report
(PDF - 7,065 KB)

A message from our CEO

Darryl White, Chief Executive Officer

It starts today

Darryl White
Chief Executive Officer

It starts today

BMO is on the move. Adapting. Innovating. Working hard to anticipate customers’ expectations and deliver value to shareholders. Always. Now it’s year 201, and we’re speeding up. Sharpening our focus. Making decisions today that are driven by where our customers want to go next.

Read the full message

Performance Highlights

These highlights offer a balanced view of the bank’s performance across financial and non-financial dimensions, and reflect our commitment to serving our customers, employees, shareholders, communities and the environment.

Customers

Here to help

Provided free or discounted services to 1,108,147 seniors and 345,156 students (Canada).


102 First Nations

102 First Nations▴ participated in our On-Reserve Housing Loan Program. Under this program, BMO has made approximately $226 million available in loans (Canada).

▴ These metrics have been included in an independent limited assurance engagement being performed in conjunction with our 2017 Environmental, Social and Governance Report.

301,094 customers completed loyalty surveys across North America, which helps us understand what’s working – and what’s not – and enables us to gather actionable insights into how we can improve our customers’ experience.


The BMO200 fountain

Launched the BMO200 fountain in celebration of our bicentennial year, inviting individuals and organizations to “wish it forward.” During the year, 63,434 digital wishes were made, and BMO fulfilled wishes from across North America and beyond to say thank you and give back to our customers and communities.

Employees

Received a 2017 Catalyst Award, recognizing our industry-leading achievements to accelerate diversity and inclusion in our workplace. BMO is one of only nine organizations in the world to have won this award twice.


Top Team

American Banker magazine has named the United States BMO leadership team as a Top Team as part of its Most Powerful Women in Banking awards for the eighth year in a row.


Recognized for gender disclosure and best-in-class practices in the Bloomberg Financial Services Gender-Equality Index for the second year in a row. BMO is one of only 52 firms to be included globally.

83% engagement

Achieved our highest-ever engagement score of 83%▴ in the 2017 BMOPulse survey, 4% higher than the average score for financial institutions surveyed (worldwide).


$71,577,643 investment

$71,577,643▴ investment in training, equating to $1,564 per FTE employee in Canada and the United States.

▴ These metrics have been included in an independent limited assurance engagement being performed in conjunction with our 2017 Environmental, Social and Governance Report.

Community-building

$62.3 million donated

Donated $62.3 million▴ to registered charities and non-profit organizations across North America.

▴ These metrics have been included in an independent limited assurance engagement being performed in conjunction with our 2017 Environmental, Social and Governance Report.


US$552 million provided

BMO Harris Bank provided US$552 million in community development loans in 2017 through our community reinvestment activities (United States).

A culture of giving

More than 92% of our employees participated in the BMO Employee Giving Campaign, donating more than $21 million to local United Way organizations and other charities across North America.*

* This data reflects the BMO Employee Giving Campaign in fiscal 2017.


4,600 volunteers

More than 4,600 employees participated in BMO Volunteer Day in 2017 (North America).

Environmental impact

Named to the 2017 Global 100 Most Sustainable Corporations in the World by Corporate Knights.


Renewable energy

Participated in $6.4 billion of renewable energy equity and debt financing and provided $4.2 billion of loan commitments to renewable entities and renewable projects (worldwide).

Received the 2017 Thomson Reuters/S-Network ESG Best Practices Award. We were the highest-ranked company in the financial sector worldwide.


Financial objectives

Medium-term objectives 2017 financial performance
7%10% adjusted EPS growth 8.5%
15% or more adjusted ROE 13.7%
2% or more adjusted net operating leverage 1.9%
Maintain capital ratios that exceed regulatory requirements 11.4% CET1 Ratio
Total shareholder return
  BMO S&P/TSX Composite Index
One-year 20.2% 11.5%
Three-year 10.9% 6.2%
Five-year 15.5% 8.4%

▴ These metrics have been included in an independent limited assurance engagement being performed in conjunction with our 2017 Environmental, Social and Governance Report.

* This data reflects the BMO Employee Giving Campaign in fiscal 2017.



The largest donation in the bank’s history, it reflects our deep commitment to advancing both social and economic well-being in the communities we serve. Over the next decade, this phased investment will help to reinforce Canada’s role as a global hub for innovative health-related research and practice. Funding will be divided among the following initiatives:

A new geriatric services wing.

The ambulatory care area in a new state-of-the-art emergency department.

The BMO Financial Group Chair in Precision Genomics – a global first.

A unique diabetes clinic, as well as prevention programs for Indigenous communities.

Founding partner of the Kids Health Alliance technology platform serving Ontario communities.

A unique new centre for prostate cancer research, diagnosis and treatment.

The BMO Education & Conference Centre for healthcare professionals.

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