Adapting. Innovating. Renewing. Transforming.
This is how we’ve sustained our bank’s progress.
For 200 years and counting…
“The Bank of Montreal’s history shows us what happens when ten generations of individual and collective vision, strategy, energy and performance are released, channelled and put to work for people and communities.
Time and again, the leadership and people of the bank have risen to meet an astonishing variety of economic, financial, social, political and technological challenges and opportunities.
Time and again, BMO bankers have confronted and tamed those challenges and taken advantage of those opportunities... Their gaze was firmly fixed on the future, but they never forgot the history and the achievements that bound them to the tradition of their forebears.
While past performance is never a guarantee of future results (to borrow a familiar phrase from banking), the history of BMO shows that hard work, the right leadership and vision, and the best team can make all the difference.”
– Dr. Laurence B. Mussio
We’re creating a banking experience that is distinctly BMO. And we’re making it easier for our customers to stay on top of change. We’re here to help.
It starts with listening closely, making sure we understand how customers think and trying to see things from their perspective. We focus on thousands of critical details, from the design of a branch or a mobile app to the way we chat online or across a desk. And working to make every interaction easy and satisfying as we help people manage their financial lives and plan for the future.
By investing strategically in advanced digital technology, we can deliver faster, simpler transactions; higher-quality information; more personalized offers; and consistent, streamlined communications. At the same time, we’re changing how we work – redefining roles, introducing new training and support systems – to ensure everyone across the bank is empowered to create maximum positive impact while delivering on our vision: to be the bank that defines great customer experience.
Albanese Confectionery Group
Scott Albanese opened a candy store in Merrillville, Indiana in 1983 and in no time the ambitious entrepreneur was making his own chocolates. Then, as U.S. candy lovers embraced gummies, he expanded his manufacturing capabilities to make those as well. Today Albanese Confectionery Group is an industry leader, winning awards for its innovative production technologies and its pioneering move into pharmaceutical gummies. In 2016, the company opened a new 194,000-square-foot facility to meet growing demand and further expand product development. BMO was there to help with financing, and our bankers continue to provide support as the founder and his daughters Tess, Bethany and Dominique (pictured, above) ensure the family business keeps on adapting to meet changing needs. Like our bank, Scott equates success with the ability to anticipate what’s coming next and then offer creative solutions: “There’s a saying that has always guided us: ‘The best idea wins.’”
Next week. Next year. The next big idea that changes everything. We’re building on what works to create a future that works even better.
Banks change because that’s the nature of our business: meeting the needs of a changing world. A few factors in particular are shaping the future of our industry:
- Customers feel empowered by technology. They expect instant, secure transactions, personalized service whenever they want it, control over their choices – and the freedom to change their minds.
- The competitive landscape is shifting. We’re constantly adjusting and reinventing, replacing outdated models and rethinking practices to ensure their relevance – especially in an uncertain geopolitical climate, where markets can be volatile.
- Innovation means rethinking. New and emerging capabilities – mobile, social media, big data, cloud computing – inspire us to challenge old assumptions, even as we demonstrate the value of grounding creativity in experience.
We’re facing the future with confidence. Partway through a multi-year transformation, our bank is more productive, more effectively enabled by technology and more closely attuned to customers’ goals and aspirations. We have a clear plan, aligned with our vision and anchored in our strategic priorities. And it’s yielding tangible, sustainable results.
Technology at work
As a Technology Support and Management Analyst, Procurement, Riham is part of the team behind the 2016 launch of BMO SmartProcure, a powerful spend management tool that enables us to work more cost-efficiently with vendors while continuing to meet strict regulatory standards for risk assessment and mitigation: “Our goal is to help BMO employees and our business partners succeed in a work environment driven by technology and analytics.”