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General

How can I get help with Gateway?

If you need technical assistance, the Gateway technical support team is available Monday through Friday from 8 a.m. to 6 p.m. Contact the Gateway help desk at 1-877-873-7664 in English or 1-877-873-7665 in French.

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Is Gateway bilingual?

The entire Gateway site is available in both French and English, with the exception of news and research reports and a few other items. The first time you log into Gateway, the site will be displayed in the language you have selected for your monthly statement. You can change your Gateway language preference by selecting Preferences from the top navigation bar, clicking on the Language tab and selecting your desired language. The new language preference will take effect the next time you sign in.

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Where is the Gateway site located?

Gateway is located at https://gateway.bmonesbittburns.com. Please note that preceding the Gateway URL with a ‘www’ will result in a “Page Cannot Be Found” error message.

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How can I bookmark the Gateway site?

Just use your Web browser’s bookmarks or favourites feature.

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Where can I send my comments and suggestions about Gateway?

We encourage and welcome your feedback on Gateway. You can email your comments and suggestions to gateway.comments@bmonb.com

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How can I email my Investment Advisor directly from Gateway?

Click on the Contact my IA link located on the top right section of every page on the Gateway site. In order to use the link, your browser must be configured to handle email. If the Contact My IA link is not displayed, contact your Investment Advisor to set it up.

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Can I change my User ID?

You can customize your User ID to be any combination of letters and numbers from 9 to 30 characters in length. To change your User ID, log into Gateway, select the Preferences link from the top navigation bar and click on the User ID tab. Enter your new User ID in the field provided and click on the Submit button.

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Can I change my Login Password?

You can customize your login password to be any combination of letters and numbers from 6 to 30 characters in length. To customize your Login Password, log into Gateway, select the Preferences link from the top navigation bar and click on the Login tab. Enter the information required in the fields provided and click on the Submit button.

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What if I forget or lose my Gateway login password?

If you forget or lose your password and you have already entered Gateway at least once, contact the Gateway help desk at 1-877-873-7664 in English or 1-877-873-7665 in French to have your password reset. You will need to answer a security question to verify your identity. Or contact your Investment Advisor to have your password reset.

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What if I enter the wrong login password three times and cannot access Gateway?

For your protection, your password is suspended when there are three failed login attempts. If your login password is suspended and you have already entered Gateway at least once, contact the Gateway help desk at 1-877-873-7664 in English or 1-877-873-7665 in French to have your password reset. You will need to answer a security question to verify your identity. Or contact your Investment Advisor to have your password reset.

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Why does Gateway time-out after 20 minutes of inactivity?

For security reasons, if you do not perform any function in Gateway for 20 minutes or more, you will automatically be signed out of the site.

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¹ Ask your BMO Nesbitt Burns Investment Advisor for further information.
² Brendan Wood International Survey. Institutional Equity Research, Sales and Trading Performance in Canada, 2009 Report.
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