BMO makes headlines with AI and quantum innovation

Recent media conversations highlighted how BMO is applying AI and quantum strategy to solve real-world problems – and what that could mean for clients in the years ahead. 

On the roadmap: An AI-powered personal assistant to manage your banking needs  

In a feature with the Toronto Star, Mat Mehrotra, Group Head of Canadian Personal and Business Banking at BMO, shared his vision of a near future for BMO clients, outlining how BMO is working to empower clients to manage everyday banking tasks with the support of an AI-powered personal assistant or concierge.  

Through in-app chatbots, customers will be able to effortlessly pay bills, send e-transfers to friends, or receive reminders for scheduled transactions.  

“My dream AI use case is putting AI in the hands of clients to deliver a more streamlined banking experience, especially for simple, everyday tasks.”

- Mat Mehrotra, Group Head of Canadian Personal and Business Banking, BMO 

📰 Check out the full interview (link requires a subscription to the Toronto Star).  

Advancing leadership in AI and quantum computing 

BMO’s leadership in both quantum computing and AI was also featured in two conversations with Bloomberg, demonstrating how BMO is driving innovation with real-world impact. Kristin Milchanowski, BMO’s Chief AI and Quantum Officer, emphasized how strong AI-native leadership is accelerating progress and positioning BMO for the future.  

Kristin outlined the focus areas being explored at the new BMO Institute for Applied Artificial Intelligence & Quantum including optimization, risk forecasting and cryptography.  

🎥 Watch the full Bloomberg TV interview

Applying innovation to real-world challenges 

In a separate Bloomberg feature, Kristin joined Derek Vernon, Head of North American Treasury and Payment Solutions at BMO to discuss how BMO’s quantum and AI initiatives are advancing earthquake prediction, enhancing wildfire response, and paving the way for innovations such as tokenized cash and 24/7 trading.  

👉 Read the full Bloomberg story

Using AI to support better client conversations

A recent American Banker feature showcases how BMO Commercial Bank is using AI through a partnership with Codat to enable richer, more informed client conversations.  

Rose Grande, Head of North American Corporate Card Products and Programs, TPS at BMO shared how this approach enables repeatable, insight-led conversations with clients. This work reflects the bank’s shift toward relationship-led intelligence, demonstrating how AI is supporting real client conversations. 

With client consent, machine learning organizes transactions and surfaces insights that help BMO teams enter client meetings with data-backed observations, leading to more informed conversations grounded in how their business operates.  

👉 Explore the full American Banker article (link requires a subscription to American Banker) 

As BMO continues to advance innovation across AI and quantum, these efforts reflect our purpose to Boldly Grow the Good in business and life—combining cutting-edge technology with a strong sense of responsibility and a human touch to deliver more personalized, trusted experiences for clients every day.