You and your immediate family have access to:


  • Speak to a registered nurse on the Health Information Hotline at any time
  • Referrals to help you find child, senior, home and convalescent care
  • The online Health and Wellness Resource Library
  • 24/7 counselling services over the phone or online in 140 languages
  • Caregiver and beneficiary support after your death


Whether you need to find a babysitter at the last minute or palliative care for an elderly parent, pick up the phone and a friendly, knowledgeable Helping Hands consultant is always available to give advice and direct you to services in your community. Whatever the situation, you and your family can depend on this confidential service to assist you when life gets challenging.


Enrollment in this program is included in the EasyOne Life plan and, as a customer, you have immediate access and don’t have to wait until you make a claim to use it. Helping Hands® services are provided by Sheppell•fgi, Canada’s leading provider of personal and organizational assistance programs. Visit their website to learn more about their services.


Testimonial quote: “When Dad was diagnosed, it threw the whole family for a loop. He had always been our rock. We’re grateful Helping Hands was there to help us through those difficult days.”

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®Helping Hands services provided by Shepell•fgi L.P. Registered trademark of Shepell•fgi L.P., used under license.


Terms & Conditions


BMO Insurance is in no way liable for the provision of services described, nor for the nature or quality of the services provided by Shepell FGI L.P. BMO Insurance reserves the right to change the service provider or change the nature of the services at any time without notice.


BMO Insurance offers the services on a referral basis only and will not charge you for the services provided. Shepell FGI L.P. will not charge you for the services they provide. You may, however, incur additional costs for services or for providers that you may be referred to by Shepell FGI L.P. These additional charges are incurred at your sole discretion and BMO Life Assurance Company will not be liable for their payment.




BMO Insurance will not be obliged to fulfill the Transportation of the Body (returning to Canada) service or any other Helping Hands services:


a) If the Policy is not in force

b) If the death of the Life Insured results either directly or indirectly from suicide within two years after the date of the Policy or the date of the most recent reinstatement whether he or she is sane or insane at the time.