Our claims process – step by step
Life, accident & critical illness claims
In order to make an insurance claim, you must be the insured, beneficiary or executor of the estate. If you’re not, we’ll guide you through the process.
To get your claim started, we will need to collect some details.
If any information is unknown, please give us a call at 1-855-587-8995.
Reach out to us when you want to make a claim
By Phone
1-855-587-8995
monday to friday,
8 a.m. – 5 p.m. (eastern time)
If you bought your insurance
through an independent advisor
1-866-355-8855
Checklist
Information you’ll need to provide when you call us:
- Policy number
- Name of insured, beneficiary or beneficiaries
- Cause of disability or death
- If it’s a life insurance claim, place of death
You complete the forms & return them We evaluate your claim & make a decision
Take advantage of your plan’s added benefits
We provide you access to some of the world’s best doctors. If you’ve purchased the Well Woman, Life Recovery Plus or insureNOW Plus plan, you can consult with global network of leading medical specialists. Get a second opinion on your diagnosis and treatment plan or navigate the healthcare system at no extra cost to you. To use this benefit, call 1-877-419-2378.
Life can be stressful. helps you and your family1 get through the tough times. This free program provides medical consultation, referral services, online health and wellness resources and counselling to EasyOne Life, Guaranteed Hospital Cash and insureNOW Plus policyholders. To take advantage of this benefit, call 1-800-625-0514.
®† Teladoc Medical Experts is a registered trademark of Teladoc Health, Inc.
Travel insurance claims
To make a claim and for assistance before your departure or during a medical emergency while travelling, call Allianz Global Assistance :
Toll-free within North America: 1-800-661-9060
Call collect from anywhere else: 1-519-741-0782
Creditor insurance claims
To file a claim on a BMO Loan, Mortgage, Line of Credit or Commercial Lending Product, contact your local branch
To file a claim if you have BMO Credit Card Balance Insurance, call 1-800-268-5962.
For more information about BMO Creditor Insurance, visit BMO.com.
- Family members include the policyholder, policyholder’s spouse and dependent children (under 18 years of age) and parents and siblings of both the policyholder and the policyholder’s spouse.