We guarantee a 100% reimbursement for any unauthorized transactions conducted in your BMO InvestorLine account that result in a direct loss.
To ensure reimbursement under this guarantee, take the following steps:
BMO InvestorLine will never contact you to ask for your User ID, Password, PIN, SIN or other sensitive information.
To help protect your financial and personal information, we’ve implemented an additional method of security. When we need to verify your identity, you’ll be prompted to request a verification code to sign in. For more information, see two-step verification for BMO InvestorLine or two-step verification for adviceDirect. Don’t have access to a phone? Challenge questions may come in handy as an alternate to verifying your identity. Instead of requesting a verification code, you can answer a previously set challenge question.
For added security you can create a unique Trading password that is different from your Account password.
Session time-out is a security feature designed to help prevent an unauthorized user from accessing your accounts while you're away from your computer. You will automatically be signed out if your account is inactive for 15 minutes.
We recommend that you:
We encourage you to regularly visit our Security Centre (bmo.com/security) for tips on how to safeguard your information and recommend you:
Two-step verification is a security measure that confirms your identity by sending a verification code to your phone when your device is unrecognized. By enrolling in two-step verification, you are taking a step to prevent fraudulent attacks.
When you don’t have access to a phone you can answer a challenge question instead to confirm your identity. For details on how to enroll in two-step verification or set up challenge questions, log in to your account. Go to Two-step verification under Security Settings and click Edit.
We highly recommend that you clear your browser's cache or close your browser (which will also clear the browser's cache) after each account session to protect the confidential nature of your personal information.
A cache is designed to improve your device's performance and reduce network traffic. When you view a web page, the web page is stored in both your browser's memory cache and your computer's disk cache.
Cookies are a commonly used web technology and many browsers default to automatically accept them. They're designed to give a website owner information on how someone is using their website including what pages, links, buttons and other areas the user is visiting.
You can set your Internet browser to notify you before a cookie is set, which gives you the choice of whether you'd like to accept it. Refer to your browser's online help for information on disabling and setting cookie preferences.
Avoid sending personal identification numbers or other personal confidential information by regular email, as it is not a secure method of contact.
No legitimate company will ever ask you to supply sensitive information via email. Nor will they send you an unsolicited email asking you to login through a link or attachment.
Phishing is an attempt by someone to obtain your confidential information through email by impersonating a group or individual you normally trust.
A Phishing email can:
Watch our presentation "Don't Take the Bait" to protect yourself from this type of fraud.
To assist you in protecting your personal and financial information, our website supports the following browsers:
The following supported operating systems have been tested and are recommended for the best performance:
Devices not meeting these requirements may not support the latest online technologies, resulting in features being unavailable. Make sure Java script and Cookies (in your mobile Internet browser settings) are enabled.
We will guarantee a 100% reimbursement for any unauthorized transactions conducted in your BMO InvestorLine account that result in a direct loss.
Six tips to help minimize fraud and protect your information:
Protect your information from online fraud and identity theft by downloading Trusteer's Rapport software for FREE.
Rapport is easy to install, and works with your existing firewall and anti-virus protection to further protect your computer by:
Once you have installed the software, look for the Rapport icon that appears near your browser's address bar.
The Rapport icon will appear in green when you are protected.
The icon will appear in grey if Rapport has not been enabled to protect the website you are visiting.
If you require assistance using the software, please visit trusteer.com/support
Downloading and use of the Trusteer Rapport software is governed by the terms of the Rapport license agreement, which is provided with the software. Bank of Montreal makes no representation or warranty respecting the software or Trusteer's website. You agree Bank of Montreal is not responsible for any difficulties, consequences, costs, claims, damages or losses arising in any way whatsoever out of the downloading or use of the software.
Get more information about BMO Financial Group Security