Our Approach to Corporate Responsibility

Our first responsibility is to our customers. We are committed to providing accessible, affordable banking and relevant products and services that make sense. As a responsible corporate citizen, we support financial literacy. We contribute to the economic well-being and economic growth of Canada and Canadians by creating not only employment but careers. We create a supportive workplace that welcomes individuals from diverse communities. And we promote conservation and the protection of our environment.

Through our volunteering, our donations and our sponsorship programs, we invest in our neighbourhoods, towns and regions — because we are a part of them. Never content to rest on past achievements, our commitment to helping meet the needs of the many organizations and groups that make our communities strong is unwavering.

Our approach involves:

• Delivering value to our customers.
• Creating opportunities for our employees.
• Generating greater rewards for our shareholders.
• Contributing to the well-being of the communities where we do business.
• Integrating respect for the environment into our business growth strategies and practices.

Our organizational and strategic approach to corporate responsibility and sustainability is reflected in our values, codes of conduct, governance structure, policies, engagement activities and affiliations.