Help Center
You can find helpful information about Online Banking in the Help Centre. Simply navigate to the relevant page to find the information you are looking for.
Payments & Transfers
- My Payments & Transfers
- Make a Payment
- Make a Transfer
- Cancel a Payment
- Investigate a Bill Payment
- My Future Dated Bill Payments
- Set Up a Recurring Transfer
- Cancel a Recurring Transfer
- Manage Payee List
- Add a Payee
- Delete a Payee
- My Payment History
- My Session History
- Tax Payment & Filing
- epost - My epost Messages
Help with My Payment History
Bill payments
Bill payments, not including payments that have been future dated, are reflected in My Payment History as soon as the transaction is complete.
Please allow up to 5 business days for the payment to be posted to your payee account.
Future dated bill payments
There is a delay from when a future dated bill is paid to when it is displayed in My Payment History. This delay can be up to 2 business days and reflects the amount of time it takes for the payee to reconcile the payment.
Duplicate payments
If you have made a duplicate payment by accident, contact the company that the duplicate payment was made to and request that they credit the funds back to your account upon receipt.
We can also investigate a bill payment you have made through Online Banking by clicking on Payments & Transfers and selecting Investigate a Bill Payment from the menu on the left hand side. It can take up to 15 business days for the investigation to be completed.
