Creating lasting relationships with our communities is essential to the long-term sustainability of our business. We’re committed to working with all of our stakeholders – understanding their expectations and interests creates opportunities for making our business better, and helps us achieve our vision to be the bank that defines great customer experience.
Taking a Collaborative Approach
Stakeholder engagement is embedded in all areas of the bank. We seek feedback through all our customer-facing channels, make it easy for shareholders to raise concerns and provide opportunities for employees to provide feedback. We engage with our stakeholders through social media, participate in roundtables with our peers, and are active members of a variety of industry and community associations.
Quite simply - we listen and learn. The feedback we receive guides the decisions we make for our business and helps us clarify the issues that matter, forming the foundation of our sustainability reporting.
To meet the specific needs and interests of our various stakeholders, we disclose our sustainability performance in the following reports:
BMO’s stakeholders include: customers, shareholders, employees, regulators, suppliers, community partners, non-governmental organizations and analysts. You can find details on stakeholder engagement in our various reports.
Voluntary Working Groups
Through our ongoing affiliation with industry peers and global environmental organizations, we continue to contribute to the discussion and use the knowledge we gain to enhance our own environmental management practices while promoting environmental sustainability globally.