Engaging stakeholders

We value creating lasting relationships with our stakeholders. They include customers, shareholders, analysts, employees and the investor community, but also governments and regulators, suppliers, and community and civil society as a whole in areas where we operate.

We value creating lasting relationships with our stakeholders. They include customers, shareholders, analysts, employees and the investor community, but also governments and regulators, suppliers, and community and civil society as a whole in areas where we operate.

Listening and learning

Engagement is embedded in all areas of the bank; that’s how we stay current with the interests and expectations of our stakeholders. We seek feedback through all customer-facing channels, make it simple for shareholders to raise concerns, and provide opportunities for employees to tell us what matters to them. We engage with stakeholders in person and through social media, participate in roundtables with our peers, and are active members of a variety of industry and community associations. The feedback we receive guides the decisions we make for our business and helps us clarify the issues that matter. Quite simply: we listen and learn.

Learn more about stakeholder engagement at BMO.

 

Transparency

Operating with transparency instills trust in our stakeholders, keeps them informed, and lowers our risk – and it’s the right thing to do.

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Governance

Our governance framework and practices support ethical conduct, sound decision-making and compliance with the laws and standards that apply to us.

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Office of the Customer Complaint Appeal Office (CCAO)

The role of the Office of the Customer Complaint Appeal Office is to conduct an impartial review of customer complaints in an effort to facilitate a resolution.

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