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HomePersonal BankingWealth ManagementSmall BusinessCommercialCorporate & InstitutionalAbout BMO

Our Business Groups

Personal and Commercial Banking Canada

Customer name

BMO Bank of Montreal®

# of employees

Approx. 16,400 in Canada (includes approx 2,400 employees at the Customer Contact Centre)

Locations

Over 960 branches and over 2000 ATMs across Canada

Customer Contact Centres in Mississauga and Montreal

Who we are

We are the Retail and Commercial Banking division of BMO® Financial Group in Canada and are committed to being the bank that defines great customer experience.

What we do

We simplify financial matters for individuals, as well as small, medium-sized and mid-market businesses to better understand their needs so we can guide them to the best solutions. We offer a wide variety of Personal and Commercial banking products including loans, mortgages, investments, credit cards and insurance. We also provide comprehensive financial advisory services. Whether customers prefer to visit the branches, through our ATM network, over the Internet or by phone, we are there to help.

Common roles

Branch and Headquarters
  • Customer Service Representative
  • Financial Services Manager
  • Assistant Branch Manager
  • Branch Manager
  • Financial Planner
  • Mortgage Specialist
  • Commercial Account Manager
  • Headquarters Roles in areas such as Marketing, Products, Distribution and Operations.
Customer Contact Centre
  • Customer Contact Agent (in various Centre of Excellence - Everyday Banking, retail or BMO Cards Lending, Investment, Corporate Services)
  • Proactive Agent
  • Contact Centre Manager
  • Contact Centre Assistant Manager

Training programs

CSR Development Program is designed to prepare employees for their role as a Customer Service Representative (CSR). The program focuses on establishing foundational product and service knowledge, system, policy and process, to equip employees with the required skill sets to assist customers in the branches.

Personal Lending Development Program is a comprehensive training program designed to quickly and effectively prepare a new BMO employee for their role as a Financial Services Manager (FSM). Courses cover among other things, Personal Lending, Customer Conversations, Insurance Products and Risk Mitigation. The program equips FSMs to confidently deliver financial advice and solutions to our customers.

CAM Development Program is an industry leading seven-month study program designed to prepare an employee for their role as a Commercial Account Manager (CAM). The program provides trainees with the opportunity to develop a full understanding of the CAM role requirements as well as the knowledge and skills necessary to deliver great customer experiences. The training is a combination of classroom learning and practice in the field. CAMs are trained in Accounting, Financial Analysis, Commercial Credit and Customer Conversations effectively preparing them to deliver Commercial Relationship Management the BMO Way.

Branch Manager Development Program is an off-role program consisting of formal and informal learning designed to develop the skills, confidence and commitment required to lead teams in delivering great customer experiences. Courses include Leadership Development, Coaching for Performance, Understanding Our Business, Presenting to Inspire Action and Customer Conversations for Leaders.

Everyday Banking or Cards Essential Training Program is designed to prepare employees for their role as a Contact Center Agent (CCA). The program focuses on establishing foundational product and service knowledge, policy and process and on-the-job training, to equip employees with the required skill sets to assist customers over the phone.

Groups within Personal & Commercial Banking (Canada)

Personal Segment

The Personal Segment is focused on meeting the growing financial service needs of Canadians through an exceptional customer experience delivered through our national network of branches, customer contact center, and online and mobile channels. Our expert financial services team help customers make money make sense with financial guidance and services across everyday banking, investments, lending, credit card and insurance.

Commercial Segment

The Commercial Segment provides business customers - independent businesses to mid-market enterprises - with a fully integrated product and service offer. The Commercial workforce is committed to delivery of a great customer experience and building a full relationship that fulfills all the customer financial services needs.

Corporate Finance Division (CFD)

CFD provides mid-sized companies with a single point of access to an integrated suite of commercial and capital products and financial options. Delivered by experienced financial professionals and backed by the vast resources of the BMO Financial Group, each customer receives the customized solution that suits their needs. This includes Diversified Industries, Underwriting & Syndications, Asset Based Lending, BMO Capital Partners, Mid-Market Mergers & Acquisitions, Treasury Management, Dealership Finance, and Real Estate Finance.

Headquarters

Our Headquarters teams are aligned to Personal and Commercial segments and are accountable to define and execute the strategies to be an industry leader in customer loyalty, growth of market share and revenue through state of the art delivery of products and services.

Personal and Commercial Banking (U.S.)

Customer name BMO Harris BankSM
Number of employees Over 14,500
Locations

Over 600 branches and 1,300 ATMs across the U.S.

  • Chicago and surrounding suburbs
  • Kansas City & St. Louis, Missouri
  • Minneapolis, Minnesota
  • Northwest and Central Indiana
  • Arizona
  • Florida
  • Wisconsin
Who we are We are the retail and commercial banking arm of
BMO® Financial Group in the United States, known as
BMO Harris.
What we do We primarily serve individuals and small to medium-sized businesses, by offering a wide variety of personal and commercial banking products that includes personal financial services (checking and savings), money market and certificates of deposits, mortgages, loans and lines of credit, card services and online services.
Common roles Branch and Headquarters
  • Service Representative
  • Service Manager
  • Personal Banker
  • Assistant Bank Manager
  • Bank Manager
  • Market Manager
  • Regional President
  • Mortgage Originator
  • Business/Commercial Banker
  • Headquarters Roles in areas such as Marketing, Products, Distribution and Operations.
Customer Contact Center
  • Customer Contact Personal Bankers
  • Contact Center Manager
Training programs

Bank Manager Training Program is a six-month training program including classroom, e-learning and self-study courses. Candidates have the chance to work with Learning Partners (experienced Bank Managers, Personal Bankers, etc.) to gain on-the-job experience. Candidates who successfully complete the program are placed as Assistant Bank Managers, and are then eligible to apply for Bank Manager Opportunities.

Business Banking Development Program is an intense 12-month program of classroom instruction, mentoring, peer learning and hands-on experience, designed to provide graduates with the skills and a clear view of what it takes to succeed as a Relationship Manager. For more information: Business Banking Development Program Flyer (272 KB)

Commercial Banking Analyst Development Program is a year-long program which provides a unique combination of experiences including classroom learning, e-learning, seminars, peer partnering, mentoring and team-building activities. Successful completion of this program leads to a placement on a team in Commercial Banking. We look for candidates with a 3.2 GPA or better with excellent communication skills and proven analytical skills. For more information: Commercial Banking Analyst Development Program Flyer (93 KB - PDF)

Groups within Personal & Commercial Banking (U.S.)

Personal Banking

Personal Banking supports our Retail Banking customers. Our customer service points of contact in our communities carry home our message, "Helping Make Money Make Sense."

Small Business

Small Business Banking is responsible for sales and service for companies with sales up to $5 million. This group manages business account portfolios to ensure growth and portfolio quality and also advises customers on business management and other financial matters.

Commercial Banking

The Commercial Banking team at Harris works with business owners and managers of emerging, growing and established businesses that have annual sales of more than $5 million. We are committed to delivering the personal service and financial expertise business leaders need to achieve success. Commercial banking also includes:

  • Teams specializing in targeted industries nationwide (to view a list, click here)
  • Global Treasury Management sales teams dedicated to optimizing our customers' cash flow
  • Specialists in Corporate Finance that focus on providing capital to companies through a variety of lending options

Private Client Group

 

Canada

United States

Offshore

Customer name

BMO Harris Private Banking

BMO Nesbitt Burns®* (Private Client Division)

BMO InvestorLine

BMO Global Asset Management

BMO Insurance

BMO Private Bank

BMO Global Asset Management

BMO Global Asset Management

# of employees

Approximately 6500 employees

Locations

Branches across Canada

Call centres in Toronto and Montreal

Branches across the U.S.

Europe

Asia

Who we are

Private Client Group (PCG) is BMO's wealth management and insurance businesses.

What we do

PCG serves a full range of client segments from mainstream to ultra-high net worth and institutional, with a broad offering of wealth management products and solutions, including insurance products.

Common roles

  • Private Banker
  • Investment Counsellor
  • Trust Administrator
  • Wealth Specialist
  • Investment Advisor
  • Portfolio Manager
  • Analyst
  • Underwriter
  • Actuary

Training programs

BMO Nesbitt Burns Investment Advisor Training   Mentorship Program is a comprehensive 18-month program which provides industry-leading training and the opportunity to develop knowledge of the organization and the wide variety of products and services available to your business. Trainees receive a strong foundation in business building, financial planning and providing exceptional client experience.

PCG Wealth Management Associate Program is a two year rotational program with four, six month rotations designed to provide associates with the opportunity to explore various roles and businesses within wealth management. The program offers valuable work experience, knowledge and skills to launch or further one's Career at BMO®.

Groups within Private Client Group

Full Service Investing

BMO Nesbitt Burns, our full-service investing business in Canada, offers comprehensive and client-focused investment and wealth advisory services, leveraging strong financial planning capabilities, a broad range of internal and external relationships and high-quality products.

Self Directed Investing

BMO InvestorLine, our online investing business, understands and anticipates our clients' diverse needs and offers a range of tools to help self-directed investors plan, research and manage investing decisions their own way. BMO InvestorLine recently introduced adviceDirect, making it the first online investing service in Canada to offer advice.

Private Banking

BMO's private banking businesses operate in Canada and the United States and are expanding into Hong Kong and Singapore. Offering a comprehensive range of financial services and solutions, we deliver a planning and advice-based value proposition to high net worth and ultra-high net worth clients and, under the BMO Harris Financial Advisors brand, to mass affluent clients in the United States.

Retail Investments

Operates as BMO Mutual Funds, BMO Guardian Funds and Group Retirement Services, and includes our joint venture with the mutual fund company Fullgoal (China). Our Funds business offers clients innovative investment solutions across a range of channels. Our Group Retirement Services business provides record-keeping and administrative services for defined contribution pension plans.

BMO Global Asset Management

BMO Global Asset Management is a global investment organization that provides investment management, trust, custody, securities lending and retirement planning services to institutional, retail and high net worth investors around the world. Our BMO Mutual Funds and BMO Exchange Traded Funds businesses offer our clients innovative investment solutions across a range of channels.

BMO Insurance

BMO Insurance operates in Canada and manufactures life insurance and annuity products that are marketed both to brokers and directly to individuals. Our creditor insurance division provides group life and disability insurance in connection with BMO's retail and commercial loans, mortgages and credit card products.

BMO Capital Markets

Customer Name

BMO Capital Markets®

# of employees

Over 2,200

Locations

29 locations around the world, including North America, U.K., Europe, China, Australia, and South America

Who we are

A leading, full-service North American financial services provider offering investment and corporate banking, advisory services, treasury and market risk management, institutional investing, and research.

What we do

  • Equity and Debt Underwriting
  • Corporate Lending and Project Financing
  • Merger and Acquisitions Advisory Services
  • Merchant Banking
  • Securitization
  • Treasury and Market Risk Management
  • Debt and Equity Research
  • Institutional Sales and Trading

Common roles

Common roles in the Equity Research, Investment & Corporate Banking and Sales & Trading Departments include:

  • Analyst
  • Associate
  • Vice President
  • Equity Research Analyst*
  • Director
  • Managing Director

*Role exists only within the Equity Research Department

Training programs

BMO Capital Markets offers opportunities for students, new grads and experienced professionals. We have programs in:

  • Investment & Corporate Banking
  • Sales & Trading
  • Capital Structuring & Origination

Visit the BMO Capital Markets web site to learn more

Groups within BMO Capital Markets

Products and Services within BMO Capital Markets

If a company is looking for financial solutions, BMO Capital Markets is ready to help. We cover the whole balance sheet, including foreign exchange, trade finance, treasury management, corporate lending, securitization, and public and private debt and equity underwriting. We also provide advisory services for mergers & acquisitions and restructurings, as well as industry-leading research, sales and trading.

M&A Advisory

There comes a time when every company must determine its next big move. The experienced M&A advisors at BMO Capital Markets help you navigate emerging opportunities, from finding a merger or acquisition target to realigning your capital structure. With the agility of an M&A boutique and the resources of a large financial institution, BMO Capital Markets can help your company reach its most ambitious goals.
Capabilities:

  • Long-term industry relationships across North America
  • Strong track record in both contested bids and friendly transactions
  • Extensive experience with income fund M&A
  • Expertise in restructuring, recapitalization, and North American bankruptcy laws

A&D Advisory

BMO Capital Markets recognizes you need to focus on your core business. Our services include buy- and sell-side advisory, fairness opinions and valuations. Our team can take a large portion of your workload and maximize the value of your transactions. We offer:

  • Proficiency derived from billions of dollars of completed sell-side transactions
  • Knowledge base built through E&P and consulting backgrounds
  • Experience in all major North American basins, including unconventional resources
  • Comprehensive technical, commercial , product and land services
  • Thorough project management that includes confidentiality agreements, technical presentation and virtual data rooms
  • Ability to quantify and support upside potential with buyers
  • Dedicated principals involved across all execution stages
  • Proactive marketing outreach to an extensive reach of domestic and global industry contacts

Equity Research

Our investment research is done with one goal in mind: to help our clients achieve superior returns on a relative and absolute basis – while managing risk. Our team of analysts covers more than 900 companies across diverse industry sectors, and has an excellent long-term track record. Our award-winning analysts provide research that is informative, perceptive and actionable. We also provide equity strategy, quantitative analysis and portfolio management services to our clients.

Recent Rankings

  • In 2011, the Equity Research team earned top marks in the Thomson Reuters StarMine Analyst Awards. Collecting a total of 20 awards for their stock picking and earnings estimates.
  • Canadian Research has been top ranked (#1 or 2) for the past 31 years by Brendan Wood International (2011).
  • In the 2011 U.S. Equity Analyst survey by Greenwich Associates, we improved four places to 16th overall for U.S. equity research.
  • In the 2011 Canadian Greenwich Associates Quality Leaders ratings, BMO Capital Markets earned six Quality Leaders designations, including Canadian Equity Research and Analyst Service Quality.

Capital Raising
  • Debt Products
  • Mezzanine Debt
  • Private Placements
  • Equity Products
  • Private Equity
  • Securitization
  • Corporate Lending
  • Convertible Securities
Corporate Banking

Works directly with companies to determine how best to fulfill their ambitions, using a broad range of solutions to take a business to the next level. The Corporate Banking team has the full-service backing of an international bank, ensuring businesses have access to both great ideas and solid execution in corporate lending and asset-based lending products across a broad range of industry expertise.

Market Risk Management

Helps businesses manage risk with integrated debt, currency, interest rate and commodity solutions; also provides efficient funding and liquidity management to corporate, institutional and government clients through:

Institutional Investing

Provides top-ranked research, trade liquidity, sales and trading, and innovative structuring through:

Broker Dealer and & Funds Management

Offers a full range of banking products for the Securities and Mutual Fund industries across Canada:

  • For Mutual Funds: cash management, treasury and deferred sales commission financing and corporate finance (through BMO® Financial Group)
  • For Securities: short-term liquidity financing, cash management, treasury and trust company services. Within the Securities industry, BMO Financial Group is seen as the premier source of banking services, with high-quality staff and after-sales service. Among non-bank-owned dealers across Canada, we enjoy a market share of close to 70%.
Treasury Services

Offers innovative, integrated cash management solutions to leading companies looking for ways to maximize efficiency and gain control over cash both domestically and throughout North America. We offer:

  • Treasury Management
  • Correspondent Banking
  • Trade Finance
  • Corporate Card & Spend Solutions

Corporate Areas

 

Canada

United States

International

Customer name

BMO® Financial Group

# of employees

Approx. 4,500 combined

Locations

Toronto
London
Mississauga
Laval
Montreal
Halifax
Winnipeg
Calgary
Edmonton
Burnaby
Vancouver

New York
Chicago
Naperville
Milwaukee
Brookfield
West Allis
Houston
Kansas City

Beijing
Shanghai
Hong Kong
London
Dublin

Who we are

We are comprised of a number of groups that provide the strategic support necessary for the operation of our customer-facing businesses. Corporate Areas have functions across several disciplines and work collaboratively across the entire organization.

What we do

We provide professional services in strategic management, marketing, risk management, finance, legal, compliance, communications, audit and human resources.

Common roles

  • Communications Manager
  • Senior Marketing Manager
  • Digital Marketing Manager
  • Audit Manager
  • Senior HR Business Partner
  • Instructional Designer
  • Financial Analyst
  • Lead Financial Officer
  • Credit Officer
  • Risk Manager
  • Law clerk

Groups within Corporate Areas

Enterprise Risk & Portfolio Management (ERPM)

ERPM operates as the second line of defense in BMO's 'Three Lines of Defense' Risk Management Framework and, through this framework, works with BMO businesses on the identification, measurement, monitoring and management of credit, market, operational and other risk types. In this role ERPM establishes corporate policies, limits, processes and practices to support effective risk management while providing independent and effective oversight of all risk-taking activities.

Marketing & Communications

Marketing and Communications is at the heart of BMO's brand and mission to 'make money make sense' for our customers. We help drive BMO's vision to be the bank that defines great customer experience by setting the enterprise-wide strategic direction for the management, development and implementation of the bank's brand, advertising and sponsorships to convey our mission, values and strategies. Through the use of our strategic communications, we also drive BMO's customer agenda, brand, reputation and community presence with key internal and external audiences: customers, employees, shareholders, government and other influencers.

Legal, Corporate and Compliance Group (LCCG)

Is a group of highly skilled legal, compliance, corporate secretary and security professionals that manage and lead BMO's legal, compliance, security and regulatory affairs. LCCG is responsible for managing enterprise legal matters, regulatory affairs and training, fraud management, corporate governance, knowledge management, security and education.

Finance

Provides value added information, knowledge and advice. This involves preparation, analysis and dissemination of information on financial performance and condition, ensuring the Bank's high standards of governance are maintained and regulatory requirements are met; provide financial support and advice to business initiatives; and position financial results with the external communities. This group is also responsible for corporate development initiatives, financial strategy, asset liability management, balance sheet funding, liquidity, securitization, capital management, taxation and investor relations.

The Office of Strategic Management (OSM)

Drives the development of winning strategies. To catalyze strategy development at the enterprise, group and line of business levels, the OSM closely collaborates with colleagues across BMO to define the goals, draw up the blue prints, and determine the measurable outcomes that will produce competitive advantage for BMO Financial Group, wherever we do business. The OSM also manages BMO's technology investment portfolio, tracks strategic initiatives, oversees the enterprise project management and management consulting activities and provides research services.

Human Resources

Human resources is responsible for growing and sustaining a culture that focuses on customers, high performance and people.

Our HR centres of expertise develop strategies and frameworks that support our people management objectives in the areas of workforce planning, hiring, staffing, learning, performance & talent management, organization design, diversity & inclusion, employee relations, compensation, benefits and pensions.

Our HR Business Partners teams are aligned to each business group and corporate function to provide thought leadership, strategic insight and governance in all areas of human resources ensuring our values are applied consistently.

Corporate Audit

Conducts independent, periodic objective audits of the effectiveness of internal control of all branches, departments, units, strategies and initiatives. Builds a Centre of Competence by developing expert-level internal audit skills in one or more assigned risk areas (eg. credit, market, fiduciary, operational, or regulatory governance risks). This group also reviews the results of independent audits of equity investees, joint ventures and material outsourcing arrangements.

Technology and Operations

 

Canada

United States

Customer name

BMO® Financial Group

# of employees

Approx. 6,000

Approx. 2,500

Locations

Toronto

Montreal

Barrie

Chicago

Indianapolis

New York / New Jersey

Who we are

We are a dedicated team of approximately 8500 professionals who manage, maintain and provide governance over information technology, operations, real estate and strategic sourcing for BMO Financial Group.

What we do

We work closely with our internal business partners to deliver solutions that help our banking and investment professionals provide seamless service to our customers at branches and investments offices, by phone and online throughout North America and abroad.

Common roles

  • Project Manager
  • Business Analyst & Consultant
  • Technical Specialist
  • Operations Specialist
  • Portfolio Manager
  • Workplace Strategy & Planning
  • Trading Services
  • T&O Management

Training programs

The Technology Accreditation Program is supported by an integrated framework that promotes efficiency and effectiveness in competencies that are transferable across disciplines.

  • Project Manager Accreditation is a program designed to support the professional development of employees engaged in a career in project management.
  • Business Analysis Accreditation certifies employees who have attained a particular level of expertise in the field of Requirements Management / Business Analysis.

Orientation to T&O targets new hires, providing fundamental information regarding the strategic priorities of BMO and the operating groups, highlighting T&O's role in ensuring BMO delivers a great customer experience.

Groups within Technology & Operations

Technology

Technology is responsible for technology development, architecture and enterprise infrastructure for the bank.

  • The group brings together all aspects of systems development to create solutions that meet our customers' current and future needs. The Technology organization partners with BMO's lines of business to develop IT solutions that maximize the value of our technology investment across BMO while enabling our customer-facing personnel to provide superior service.
  • In addition, it unifies all networks and systems technology delivering excellence in day-to-day operations. This team ensures 24-hour availability to on-line, telephone and ABM financial services for our customers.
  • Information Security provides expert direction, planning and consultation on information security best practices and integrated processes. They also provide ongoing active information security leadership and management expertise to BMO.
Operations

Operations provides exceptional customer service and best-in-class solutions to BMO's customers. It includes Product Operations for P&C Canada, P&C US, Private Client Group, Capital Markets, and End-to-End Initiatives.

  • Product Operations is responsible for service, fulfilment and administrative activities that support our customers' personal and business financial transactions with BMO.

Procurement and Strategic Sourcing (P&SS)

P&SS influences BMO's $2.6 billion in annual supplier spend, generating substantial savings for the enterprise through the identification of cost reduction opportunities and negotiations with suppliers. We are responsible for establishing and maintaining the framework used to govern supplier arrangements including outsourcing relationships through the Outsourcing Centre of Competency.

  • Procurement Operations is responsible for driving efficiencies in BMO's end-to-end procurement processes which includes generating BMO's purchase orders and processing the enterprise's invoices.
  • Corporate Services is another group under P&SS and includes:
    • Corporate Art Collection
    • Corporate Archives
    • Translation Services
    • the BMO Employee Charitable Foundation
    • Environmental Sustainability
Corporate Real Estate

Manages strategic planning, development, and the acquisition, sale, lease and facilities management of BMO's global real estate portfolio. Corporate Real Estate - Retail is responsible for the branch network infrastructure and retail standards. The Corporate group is accountable for the efficient utilization and strategic planning of our office and special use facilities.

Products and services identified on this page are not available to U.S. residents please visit BMO Harris Bank.com for U.S. Products and services.

BMO Harris Bank N.A. Member FDIC.

BMO Harris BankSM is a trade name used by by BMO Harris Bank N.A. BMO Harris Bank N.A. Member FDIC.

Lloyd GeorgeTM is a trademark of The Hon. Robert J.D. Lloyd George, used under license

CMMI®*** and Capability Maturity Model®*** are trademarks of Carnegie Mellon University

BMO Harris BankSM is a trade name used by BMO Harris Bank N.A. Member FDIC.

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Awards

Greater Toronto's Top Employers 2013 Canada's Top 100 Employers 2013

2013 Canada's Best Diversity Employers    2013 Top Employers for Canadians Over 40