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Personal and Commercial Banking Canada

Customer name

BMO Bank of Montreal®

# of employees

Approx. 16,200 in Canada

Small teams (12 employees) in U.S. and Barbados

Locations

Over 960 branches and over 2000 ATMs across Canada

Customer Contact Centres in Mississauga and Montreal

Who we are

We are the retail and commercial banking division of BMO® Financial Group in Canada. We serve individuals, as well as small, medium-sized and mid-market businesses.

What we do

We offer a wide variety of personal and commercial banking products and services including RRSPs, RESPs, RRIFs and insurance products

We serve our customers in person at branches, through our ATM network, over the Internet and by phone

Common roles

  • Customer Service Representative
  • Financial Services Manager
  • Financial Planner
  • Mortgage Specialist
  • Commercial Account Manager
  • Customer Contact Agent
  • Headquarters Roles in areas such as Marketing, Products, Distribution and Operations.

Training programs

CSR Training is a study program to prepare employees for their role as a Customer Service Representative (CSR).

FSM Training is a comprehensive training program designed to prepare a new BMO Financial Group employee for their role as a Financial Services Manager (FSM).

CAM Development Program is a seven month study program designed to prepare an employee for their role as a Commercial Account Manager (CAM). The program will provide trainees with the opportunity to develop a full understanding of the CAM role requirements as well as the knowledge and skills necessary to deliver great customer experiences.

Branch Manager Development Program is a comprehensive blended learning program designed ti prepare a new BMO Bank of Montreal employee for the role of Branch Manager.

Groups within Personal & Commercial Banking (Canada)

Personal Banking

Provides solutions for our customers' everyday banking, financing, investing, retirement, credit card, and insurance needs. Our national multi-channel distribution system offers customers convenience and choice in meeting their banking needs.

Commercial Banking

Provides business clients – independent businesses, small and medium sized enterprises and mid-market clients – with a broad range of banking products and services. Our relationship managers offer a full suite of integrated commercial and capital markets products and financial advisory services.

Corporate Finance Division

Provides custom-engineered financial solutions to meet the continually changing needs of emerging and existing mid-size companies. We take a Relationship Management approach, providing clients with a single point of access to a wide variety of financial options. Clients benefit significantly from an integrated suite of commercial and capital market products, delivered by experienced and devoted financial professionals.

Headquarters

Our headquarters team (including Marketing, Products, Distribution and Operations) support the development and implementation of our customer strategies to differentiate BMO Bank of Montreal® in the Canadian market.

Personal and Commercial Banking U.S.

BMO® Financial Group offers customers personal and commercial banking services in the United States.

Learn more

Private Client Group

 

Canada

United States

Offshore

Customer name

BMO Harris Private Banking

BMO Nesbitt Burns®* (Private Client Division)

BMO InvestorLine

BMO Mutual Funds

BMO Guardian Funds

BMO Asset Management®

Harris Private Bank®**

BMO Asset Management U.S.

Pyrford International

Lloyd George ManagementTM

Bank of Montreal (China) Co. Ltd. (BMO ChinaCo)

# of employees

Approx. 4,500

Approx. 600

Approx. 125

Locations

Branches across Canada

BMO Investorline and BMO Mutual Funds call centres in Toronto and Montreal

Across the U.S. including Chicago, Florida and Arizona

UK

China

Barbados

India

Who we are

Private Client Group includes all of BMO® Financial Group's wealth management businesses, serving four key market segments: the mainstream, affluent, high net worth and institutional markets.

What we do

Wealth management products and services, including:

  • Private Banking
  • Investment Management Products & Services

Common roles

  • Portfolio Manager
  • Investment Analyst

Training programs

Investment Advisor Training Program Program is an 18-month program for new Investment Advisors who've joined BMO Nesbitt Burns. Trainees build a strong foundation in Financial Planning and Wealth Management.

PCG Wealth Management Associate Program is a two year rotational program with four, six month rotations designed to provide associates with the opportunity to explore various roles and businesses within wealth management. The program offers valuable work experience, knowledge and skills to launch or further one's Career at BMO®.

Groups within Private Client Group

Full Service Investing

Full Service Investing operates as BMO Nesbitt Burns to offer comprehensive and client-focused investment and wealth advisory services, leveraging strong financial planning capabilities, a broad range of internal and external partnerships and top-quality products.

Self Directed Investing

Operates as BMO InvestorLine. We understand and anticipate our clients' needs and offer a range of tools to help self-directed investors plan, research and manage investing decisions their own way.

Private Banking

Operates as BMO Harris Private Banking in Canada and Harris Private Bank in the United States. We deliver a planning and advice-based value proposition to high net worth and ultra-high net worth clients, offering a comprehensive range of services.

Retail Investments

Operates as BMO Mutual Funds, BMO Guardian Funds and Group Retirement Services, and includes our joint venture with the mutual fund company Fullgoal (China). Our Funds business offers clients innovative investment solutions across a range of channels. Our Group Retirement Services business provides record-keeping and administrative services for defined contribution pension plans.

BMO Asset Management

Operates in Canada, the United States and the United Kingdom, providing the highest standard of investment management services and ETFs.

BMO Insurance

Operates as two businesses: BMO Life Insurance, which focuses on creditor insurance, and BMO Life Assurance, which concentrates on life insurance and annuity products and services.

BMO Capital Markets

Customer Name

BMO Capital Markets®

# of employees

Over 2,200

Locations

27 locations around the world, including North America, U.K., Europe, China, Australia, and South America

Who we are

A leading, full-service North American financial services provider.

What we do

  • Equity and Debt Underwriting
  • Corporate Lending and Project Financing
  • Merger and Acquisitions Advisory Services
  • Merchant Banking
  • Securitization
  • Treasury and Market Risk Management
  • Debt and Equity Research
  • Institutional Sales and Trading

Common roles

Common roles in the Equity Research, Investment & Corporate Banking and Sales & Trading Departments include:

  • Analyst
  • Associate
  • Vice President
  • Equity Research Analyst*
  • Director
  • Managing Director

*Role exists only within the Equity Research Department

Training programs

BMO Capital Markets offers opportunities for students, new grads and experienced professionals. We have programs in:

  • Investment & Corporate Banking
  • Sales & Trading
  • Capital Structuring & Origination

Visit the BMO Capital Markets web site to learn more

Groups within BMO Capital Markets

Global Equity Research

Has more than 70 equity analysts who provide coverage on 800+ public companies across diverse industry sectors in the U.S. and Canada. Our Canadian equity research team has been ranked first for 28 consecutive years in the Brendan Wood International survey of institutional investors.

Investment Banking

Provides a broad range of complex financing solutions, including:

  • Debt and Equity Financing
  • Merger & Acquisition Advisory Services
  • Mezzanine Financing
  • Private Placements
  • Private Equity
  • Securitization
Corporate Banking

Works directly with companies to determine how best to fulfill their ambitions, using a broad range of solutions to take a business to the next level. The Corporate Banking team has the full-service backing of an international bank, ensuring businesses have access to both great ideas and solid execution in corporate lending and asset-based lending products across a broad range of industry expertise.

Market Risk Management

Helps businesses manage risk with integrated debt, currency, interest rate and commodity solutions; also provides efficient funding and liquidity management to corporate, institutional and government clients through:

Institutional Investing

Provides top-ranked research, trade liquidity, sales and trading, and innovative structuring through:

Broker Dealer and & Funds Management

Offers a full range of banking products for the Securities and Mutual Fund industries across Canada:

  • For Mutual Funds: cash management, treasury and deferred sales commission financing and corporate finance (through BMO® Financial Group)
  • For Securities: short-term liquidity financing, cash management, treasury and trust company services. Within the Securities industry, BMO Financial Group is seen as the premier source of banking services, with high-quality staff and after-sales service. Among non-bank-owned dealers across Canada, we enjoy a market share of close to 70%.
Global Treasury Services

Offers innovative, integrated cash management solutions to leading companies looking for ways to maximize efficiency and gain control over cash both domestically and throughout North America.

Corporate Areas

 

Canada

United States

Customer name

BMO® Financial Group

# of employees

Approx. 4,500 combined

Locations

Toronto; smaller groups in Vancouver, Edmonton, Montreal and other urban centres

Chicago

Milwaukee

Who we are

We are comprised of a number of groups that provide the strategic support necessary for the operation of our customer-facing businesses. Corporate Areas have functions across several disciplines and work collaboratively across the entire organization.

What we do

We provide professional services in strategic management, marketing, risk management, finance, legal, compliance, communications, audit and human resources.

Common roles

  • Analyst
  • Manager
  • Senior Manager
  • Director

Groups within Corporate Areas

Enterprise Risk & Portfolio Management

Is a group of risk professionals who ensure that BMO® is an industry leader in risk management. They are responsible for policy setting, reporting, risk oversight, transactional management, portfolio management and education.

Corporate Communications

Sets overall communications strategy and provides strategic advice and counsel for internal clients; sets guidelines and standards for communications across the organization; and manages the timing of all corporate announcements.

Legal, Corporate and Compliance Group (LCCG)

Is a group of highly skilled legal, compliance, corporate secretary and security professionals that manage and lead BMO's legal, compliance, security and regulatory affairs. LCCG is responsible for managing enterprise legal matters, regulatory affairs and training, fraud management, corporate governance, knowledge management, security and education.

Finance

Provides value added information, knowledge and advice. This involves preparation, analysis and dissemination of information on financial performance and condition, in order to ensure the Bank's high standards of governance are maintained; ensure regulatory requirements are met; provide financial support and advice to business initiatives as needed; and position financial results with the external communities. This group is also responsible for corporate development initiatives, financial strategy, asset liability management, balance sheet funding, liquidity, securitization, capital management, taxation and investor relations.

The Office of Strategic Management (OSM)

Drives the development of winning strategies. To catalyze strategy development at both the enterprise and group levels, the OSM closely collaborates with colleagues across BMO. Together we define the goals, draw up the blue prints, and determine the measurable outcomes that will produce competitive advantage for BMO Financial Group, wherever we do business.

Human Resources

Forges the link between strategy, people and performance, enabling BMO to execute our customer-focused business strategies.

  • The HR Standards and Services Teams are centralized HR groups, developing overall HR architecture and providing strategies and frameworks that ensure BMO meets its people management objectives.
  • The HR Business Partners perform HR functions within each Business Group, providing strategic human resources insight in areas such as performance management, organization design, leadership, HR planning and staffing and workplace equity.
Corporate Audit

Conducts independent, periodic objective audits of the effectiveness of internal control of all branches, departments, units, strategies and initiatives. This group also reviews the results of independent audits of equity investees, joint ventures and material outsourcing arrangements.

Corporate Marketing

Is responsible for developing and managing a coordinated brand strategy including BMO & BMO Harris Banksm's advertising, corporate sponsorships and special events strategies. It is also responsible for market research, as well as the governance and coordination of our e-business and merchandising functions. Corporate Marketing works with our other Business Groups to increase our share of wallet, and continue to build equity in the BMO brand in Canada and the BMO Harris Bank brand in the United States.

Community Affairs (U.S.)

Provides BMO Harris Bank employees with the means and knowledge they need to engage in endeavours that make a difference in the community. We do this through programs such as Matching Gifts (BMO Harris Bank will match employee contributions to qualifying not-for-profit organizations), corporate partnerships with local cultural institutions and our support of United Way. This group's mission is to enhance BMO Harris Bank's image and strengthen our communities through building relationships that focus primarily on financial education and community development.

Technology and Operations

 

Canada

United States

Customer name

BMO® Financial Group

# of employees

Approx. 6,000

Approx. 2,500

Locations

Toronto

Montreal

Barrie

Chicago

Indianapolis

New York / New Jersey

Who we are

We are a dedicated team of approximately 8500 professionals who manage, maintain and provide governance over information technology, operations, real estate and strategic sourcing for BMO Financial Group.

What we do

We work closely with our internal business partners to deliver solutions that help our banking and investment professionals provide seamless service to our customers at branches and investments offices, by phone and online throughout North America and abroad.

Common roles

  • Analyst (includes a variety of technical, hardware and systems analyst roles)
  • Quality Assurance Analyst
  • Business Analyst & Consultant
  • Application Software Developer
  • Operations Specialist
  • Service Representative and Senior Service Representative (U.S.)
  • Operator (U.S.)
  • Project Manager

Training programs

The Technology Accreditation Program is supported by an integrated framework that promotes efficiency and effectiveness in competencies that are transferable across disciplines.

  • Project Manager Accreditation is a program designed to support the professional development of employees engaged in a career in project management.
  • Business Analysis Accreditation certifies employees who have attained a particular level of expertise in the field of Requirements Management / Business Analysis.
  • Quality Control Accreditation is an internal BMO® program consisting of four designations/levels that reflect career progression, development and achievement through prescribed program stages.

Lean Six Sigma is an integrated set of methodologies that combines Lean and Six Sigma training for a variety of proficiency levels, including Yellow Belt to Black Belt and an Executive level for employees in Product Operations.

Orientation to T&O targets new hires, providing fundamental information regarding the strategic priorities of BMO and the operating groups, highlighting T&O's role in ensuring BMO delivers a great customer experience.

CMMI®*** introduces systems and software practitioners to fundamental concepts of the Capability Maturity Model®*** Integration (CMMI®***) methodology.  CMMI helps organizations improve their ability to develop and maintain quality products and services through the use of best practices from proven discipline-specific process improvement models.

Groups within Technology & Operations

Technology

Is responsible for technology development, architecture and enterprise infrastructure for the bank. The Technology organization partners with BMO's lines of business to develop IT solutions that maximize the value of our technology investment across BMO while enabling our customer-facing personnel to provide superior service.

The Operations teams of Product Operations

The Operations teams of Product Operations for P&C Canada, P&C US, Private Client Group and BMO Capital Markets® provide critical day-to-day operations activities that enable BMO to successfully compete as a leading financial institution. Business Process Improvement works in partnership with the banking groups and Technology and Operations to achieve dramatic and sustained strategy-driven improvements in operational performance.

Procurement and Strategic Sourcing (P&SS)

Influences BMO's annual supplier spend, generating substantial savings for the enterprise through the identification of cost reduction opportunities and negotiations with suppliers.

Corporate Real Estate

Manages strategic planning, development, and the acquisition, sale, lease and facilities management of BMO's global real estate portfolio.

*Please note: You will be taken to the Harris ®† job search page. All U.S. vacancies with BMO Financial Group can be accessed from this page.

Harris®† and M&I®† are trade names used by BMO Harris Bank N.A. and its affiliates.

Nesbitt Burns ®* is a registered trademark of BMO Nesbitt Burns Corporation Limited

Harris Private Bank®** is a registered trademark of BMO Harris Bank N.A.

Lloyd GeorgeTM is a trademark of The Hon. Robert J.D. Lloyd George, used under license

CMMI®*** and Capability Maturity Model®*** are trademarks of Carnegie Mellon University

BMO Harris BankSM is a trade name used by BMO Harris Bank N.A. Member FDIC.

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