Branch & ATM Services
We are committed to ensuring that all our customers have access to our products and services. This begins with providing barrier-free access at our branches across the country. Today, 91% of our Canadian branches provide level or ramped entries to accommodate customers with disabilities. Many of our branches also offer wheelchair-height seating arrangements at service counters.
As a result of a major upgrade of our ATM network, our new ATM platform offers improved accessibility. The ATMs’ height has been lowered and, where possible, now provides front accessibility for wheelchair users.
To assist customers with low vision, our ATMs also have screens with contrasting bright colours to make instructions easier to read, pulsing light bars that direct users to the card slot and envelope depository, and large-character keypads. Our ATMs are audio enabled in English and French with the use of personal headphones.
To ensure security, customers can choose to display or not display the ATM transaction screen while audio is in use. The audio ATMs give customers the ability to hear private voice instructions when conducting an ATM transaction using audio headphones and the key pad. Most standard headsets from portable music players can be used.
If you'd like more information, find a Branch / ATM near you.