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Chip Technology - Frequently Asked Questions
  1. What is a chip card?
  2. What are the benefits of chip technology?
  3. How is a chip card different from the card you use today?
  4. Will the magnetic stripe be removed from chip debit and credit cards?
  5. Can you change your chip debit or credit card PIN?
  6. What do I do if I forget my PIN or need a new one?
  7. What happens if I enter an incorrect PIN at a merchant or ATM?
  8. How can you protect the security of your PIN?
  9. What if my chip debit or credit card is lost or stolen?
  10. Do you need to sign a receipt after you’ve entered your PIN?
  11. Will your card number change when you get your new chip card?
  12. What information is stored on the chip?
  13. Where can I get more information about chip technology?
  14. How does chip technology work for online and telephone transactions?
  15. What if your card doesn’t work at a merchant?
  16. Can a chip card be compromised?
  17. What is the difference between a chip card and a chip card with PayPassTM?
  18. When can corporate credit card customers expect to get a chip card & PIN?
  19. Will corporate department card(s) be converted to chip credit card and PIN? (For BMO corporate clients only)
  20. Where can I get more information about BMO corporate chip credit cards? (For BMO corporate clients only)

1. What is a chip card?

A chip card is a debit or credit card with a built-in microchip that provides greater security and convenience. The microchip is encrypted, which means that it is extremely difficult to copy or counterfeit.

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2. What are the benefits of chip technology?

Chip technology, already in wide use around the world, makes a secure payment system even more secure by reducing fraud. Chip cards contain an encrypted microchip which is very difficult to counterfeit, and cardholders are required to enter their Personal Identification Number (PIN) for all chip card transactions. Chip card transactions also provide enhanced security because your card never leaves your sight.

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3. How is a chip card different from the card you use today?

When you make a transaction at a chip terminal, you insert your chip card into the terminal. Your card stays in the terminal until the transaction is complete. You'll need to use your PIN for ALL purchases at chip terminals, including credit card purchases. Your signature won't be required for credit card purchases. When the transaction is complete, you'll be prompted to remove your card from the chip terminal.

BMO chip cards will continue to have the magnetic stripe on the back of the card. This means that you will still be able to use your chip card at merchants who don't have chip terminals the same way you use them today.

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4. Will the magnetic stripe be removed from chip debit and credit cards?

Chip cards will continue to have a magnetic stripe on the back. This will ensure that chip cards will continue to be accepted in other countries that have not moved to chip technology. Chip terminals will accept both magnetic stripe cards and chip cards for several years to come.

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5. Can you change your chip debit or credit card PIN?

If you reside in Canada, you can easily change your debit or credit card PIN at any BMO ATM to something easier for you to remember, but which could not be easily guessed by others. We recommend you change your PIN periodically for extra security. BMO ATMs are available 24 hours a day, 7 days a week, for your convenience.

U.S. ATMs are not yet chip-enabled for customers to change their PIN. If you reside in the U.S. and you forget your PIN or your card has been locked out of the system because the PIN was entered incorrectly 3 times. You must obtain a new PIN from BMO. However, if you are travelling in a country that has adopted chip technology, we can reset your PIN remotely, you will then be directed to visit a chip-enabled ATM within a specific time period, to choose a new 4-digit PIN.

To contact us, please refer to the telephone numbers on the back of your card.

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6. What do I do if I forget my PIN or need a new one?

If you reside in Canada, we can reset your PIN and you will be directed to a BMO Bank of Montreal ATM to select a new one. If you reside in the U.S. you must obtain a new PIN from BMO. Due to system limitations in the U.S. we will have to mail you a new PIN. Alternatively, if you are travelling in a country that has adopted chip technology, we can reset your PIN remotely, you will then be directed to visit a chip-enabled ATM within a specific time period, to choose a new 4-digit PIN.

To contact us, please refer to the telephone numbers on the back of your card.

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7. What happens if I enter an incorrect PIN at a merchant or ATM?

If you enter your PIN incorrectly 3 times, for security purposes, the system will “lock” your card and you will need to call BMO. If you are in the U.S. and your card has been locked, you must obtain a new PIN from BMO. However, if you are travelling in a country that has adopted chip technology, we can reset your PIN remotely, you will then be directed to visit a chip-enabled ATM within a specific time period, to choose a new 4-digit PIN.

To contact us, please refer to the telephone numbers on the back of your card.

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8. How can you protect the security of your PIN?

Your PIN is very important. You should memorize your PIN and never disclose it to anyone. You can change your chip debit & credit card PIN to something easier for you to remember, but which could not be easily guessed by others at any Canadian BMO Bank of Montreal ATM. We recommend that you change your PIN periodically for extra security.

  • Don't write your PIN down or store it electronically.
  • Never give your PIN to anyone over the phone, online or by email.
  • Protect your PIN. Use your hand or body to shield your PIN when you enter it.

If you suspect someone knows your PIN change your PIN immediately.

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9. What if my chip debit or credit card is lost or stolen?

If your BMO chip debit card is lost or stolen, call BMO Direct Banking at 1-800-363-9992 immediately or visit your nearest BMO branch to report your stolen card and get a replacement card. Your PIN will remain the same.

If your BMO chip credit card is lost or stolen, call Emergency Card Services at 1-800-361-3361 immediately or visit your nearest BMO branch. You will receive a new chip credit card and PIN in the mail.

We recommend you change your PIN periodically for extra security. You can change your PIN at any Canadian BMO Bank of Montreal ATM 24 hours a day, seven days a week.

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10. Do you need to sign a receipt after you’ve entered your PIN?

You won't need to sign a receipt when you make transactions with your chip debit or credit card. Your PIN validates and completes your transaction. However, during the transition to chip cards, some merchants may still ask you to sign for credit card transactions. This will be temporary, until all merchants become more familiar with chip technology.

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11. Will your card number change when you get your new chip card?

IIn most cases, no. We are making every effort to issue your new chip debit or credit card with the same card number as your existing card.

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12. What information is stored on the chip?

The chip contains the same information that's stored on your magnetic stripe.

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13. Where can I get more information about chip technology?

For more information and regular updates you can also visit the following websites:
MasterCard
Interac
ACT Canada

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14. How does chip technology work for online and telephone transactions?

Online and telephone transactions will be conducted the same way they are today. For credit card transactions, this may include using the three-digit security code on the back of your card or MasterCard SecureCode. Your Personal Identification Number is not required for online or telephone transactions. Never give your PIN to anyone

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15. What if your card doesn’t work at a merchant?

You shouldn’t have any problems, but if you do, ask the merchant to report the problem to the company that operates and supports the store’s terminal. If you still have a concern, please contact us directly using the number on the back of your card.

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16. Can a chip card be compromised?

At this time, we are not aware of any compromised situations involving chip technology. While the chip embedded in your card employs a range of security features and measures that work together to create a multi-layered defence against fraud, a compromised issue may be related to the magnetic stripe on the back of your card.

Chip cards include a magnetic stripe to ensure continued acceptance everywhere, including locations and merchants that have not converted to chip technology. While magnetic stripe transactions are still safe, for your security, BMO is taking a proactive approach in preventing fraud by replacing cards at potential risk.

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17. What is the difference between a chip card and a chip card with PayPassTM?

If you have a BMO debit or credit card with PayPass, your card has a built-in technology that communicates with PayPass terminals. This allows you to pay for purchases of $50 or less quickly at merchants with PayPass terminals by tapping your card against the terminal.

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18. When can corporate credit card customers expect to get a chip card & PIN?

BMO began issuing corporate chip cards in Canada in the fall of 2010 to both new and existing customers. Existing customer conversions are ongoing and will occur in multiple phases. Your program administrator will work closely with your BMO relationship manager to determine the timing of your organization’s conversion to chip and PIN corporate cards.

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19. Will Corporate Department Card(s) be converted to Chip credit card and PIN? (For BMO Corporate clients only)

Yes, Department Cards will be converted to Chip and PIN. Given that Department Cards are intended for shared-use by multiple employees, a PIN number will typically not be issued. The POS terminal will not prompt for a PIN and the cardholder may be required to sign a receipt for the transaction.

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20. Where can I get more information about BMO Corporate chip credit cards? (For BMO Corporate clients only)

For more information about Corporate chip credit cards, please contact your BMO Relationship Manager or Corporate Client Services at 1-888-267-7834.

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